Customer Service Specialist and Shop Manager

Denise Laverick

Customer Service Specialist

Tucson, AZ 85730 +1-520-***-**** ********@*****.*** Professional Summary

All of my job experience has been geared towards excellence in customer satisfaction. Whether it was serving tables, Driving or Service Advising I have years of experience making people happy, even when things don't go perfect I'm able find solutions that ensure return business.

Work Experience

Shop Manager

Meineke Car Care Tucson, AZ

February 2022 to Present

Provide excellent customer service, overseeing staffing needs, payroll, training of new staff, developing current staff for professional growth, scheduling, ordering for shop needs, managing the appointment books and labor, ensuring compliance with company standards, and overall maintenance of the equipment. Delivery Driver

Uber Drivers Tucson, AZ

January 2019 to March 2020

Safely and accurately pick up and drop off clients to their requested destination while following all roadway laws and safety procedures.

Service Writer/Advisor

LITHIA KIA OF ANCHORAGE Anchorage, AK

March 2014 to October 2017

Vehicle check in and documentation. Accurately produce repair orders with clear customer concerns. Advise customers of needed repairs or maintenance of their vehicle. Dispatch repairs to technicians. Keep customers informed of the progress and expected completion time. Obtain claim authorization from extend Vehicle service contracts. Ensure proper billing and payment for services.

Server/Floor Manager

Liconas Mexican Steakhouse Show Low, AZ

September 2012 to November 2014

Ensure highest level of customer satisfaction and food quality. Schedule front of house staff. Take food orders up sell items accurately describe all menu items and ingredients. Audit server's nightly payouts. Close/Open restaurant. Education

Automotive Technology (Associate in Science (AS))

Rio Salado College Phoenix, AZ

August 2006 to May 2008

High school diploma

Desert View High School Tucson, AZ

August 1993 to May 1996

Skills

Mechanical Knowledge Upselling Oil Change Alignment Automotive Repair Customer service Delivery Driver Experience Microsoft Word Automotive service Brake Repair Mechanic Experience Vehicle Maintenance

Certifications and Licenses

Food Handler Certification

Driver's License

Additional Information

Authorized to work in the US for any employer

Valid Arizona Driver's license

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