Operations & Leasing Coordinator

Khalil Hockaday

Walfdorf, MD 301-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Operations and customer-focused professional with experience in leasing operations, team supervision, customer service, inventory management, CRM systems, and data analysis. Proven ability to coordinate multiple priorities, maintain accurate records, resolve issues, and support business operations in fast-paced environments. Certified Professional Scrum Master seeking to transition into a Project Coordinator or Operations Coordinator role. CORE SKILLS

• Project Coordination • Operations Support • Stakeholder Communication •Schedule Coordination • Process Improvement • Customer Service • Data Analysis • Inventory Management • Team Leadership • Salesforce • Yardi • Microsoft Excel • Microsoft PowerPoint • Microsoft Outlook • CRM Systems • Conflict Resolution • Reporting & Documentation

CERTIFICATIONS

Professional Scrum Master I (PSM I)

Microsoft Excel Certification

Microsoft PowerPoint Certification

WORK EXPERIENCE

Highmark Residential Waldorf, MD

Leasing Specialist Sep 2024 - Present

Coordinate resident tours, applications, lease documentation, and move-in activities across a portfolio of approximately 1,000 units spanning 11 communities while managing multiple resident timelines simultaneously. Maintain accurate records and ensure compliance with company policies, lease requirements, and legal standards using CRM and property management systems.

Conduct an average of 5+ resident tours weekly and execute approximately 11 lease agreements per month while supporting occupancy goals.

Analyze lead sources, traffic patterns, and conversion metrics to improve marketing effectiveness and leasing performance.

Contribute to maintaining 96% occupancy across 11 communities, consistently exceeding the company's 95% occupancy target.

Collaborate with maintenance, management, and residents to coordinate move-in readiness and resident communications.

Safeway Brandywine, MD

Produce Supervisor Apr 2026 - Present

Supervise daily operations and workflow for a team of four employees, ensuring department goals and operational standards are met.

Coordinate inventory tracking, ordering, merchandising, and production planning to support department profitability. Document and manage over 500 inventory items monthly, maintaining accurate sales and ordering records. Resolve employee and customer issues through effective communication, conflict resolution, and problem-solving. Deliver exceptional customer service to over 100 customers daily while balancing operational responsibilities. MTM, INC. Remote, MD

Customer Representative Nov 2022 - Aug 2023

Managed transportation reservations for 60+ members daily while ensuring compliance with healthcare plan requirements.

Resolved customer concerns and service issues through active listening, problem-solving, and de-escalation techniques.

Applied company protocols and documentation procedures to reduce waste, fraud, and abuse. Maintained accurate records while handling a high volume of customer interactions in a fast-paced environment. NEUSTAR, INC. Remote, VA

Administrative Assistant Aug 2021 - Jan 2022

Analyzed and validated 1,000+ contact records weekly using Microsoft Excel to improve database quality and reporting accuracy.

Generated reports for 15,000+ accounts and leads using Salesforce to support sales and business development efforts. Assisted with CRM administration and data management activities to improve operational efficiency. Published and scheduled marketing content using Sprinklr to support customer engagement initiatives EDUCATION

YEAR UP Washington, DC

Sales & Client Services Program Dec 2021 - May 2022 Completed professional training focused on business operations, customer service, project management fundamentals, business writing, public speaking, and advanced Microsoft Office applications. Participated in a six-month corporate internship program with hands-on business experience.

Contact this candidate