Patient Access & Reception Specialist
Resume:
Tricia . Sobeski
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******.*******@*****.***
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Burr Oak, MI 49030
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PROFESSIONAL SUMMARY
Courteous and very organized individual with strong skills in customer service. I am skilled at multitasking, handling high-volume phone calls, scheduling appointments, and maintaining accurate records. Very good work ethic and detail oriented. Work well on my own and with others. I am flexible in my approach and am a fast learner. SKILLS
Patient confidentiality and HIPAA compliance
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Insurance verification and billing
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Information analysis and collection
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Healthcare systems knowledge
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Customer service excellence
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Problem-solving strategies
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Multitasking and organization
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Team leadership and collaboration
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Verbal and written communication
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Phone and email etiquette
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EXPERIENCE
PATIENT ACCESS SERVICES REPRESENTATIVE, Sturgis, MI Sturgis Hospital, June 2016-June 2026
● Registered patients by obtaining necessary and accurate financial and demographic information.
● Created new patient charts to include personal and insurance information and reason for visit.
● Assisted in training new employees on departmental procedures and policies.
● Processed payments accurately according to established guidelines; ensured all necessary documentation was completed correctly prior to payment processing.
● Answered incoming calls promptly and professionally; provided assistance as needed or directed callers appropriately.
● Ensured HIPAA regulations were followed at all times during patient interactions.
● Provided excellent customer service to patients and their families.
● Participated actively in team meetings by offering valuable insights on patient care,
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RECEPTIONIST, Sturgis, MI
John Clark, MD, October 2014-August 2016
● Greeted visitors warmly and ensured they had a positive experience.
● Handled cash and credit card payments with accuracy.
● Answered phones professionally in accordance with organizational protocols.
● Maintained accurate records of all incoming calls, messages, and visitors.
● Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
● Scheduled appointments and maintained and updated appointment calendars.
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MEDICAL TRANSCRIPTION EDITOR, Burr Oak, Michigan
Nuance, April 2008-October 2015
● Adhered to HIPAA regulations regarding patient confidentiality and privacy standards.
● Performed quality assurance reviews of documents prior to finalization.
● Reviewed transcripts for grammar, spelling, punctuation errors before submitting them for review by supervisors.
● Accurately transcribed medical reports from a variety of sources, including audio recordings, dictated notes and handwritten notes.
● Edited and formatted documents for accuracy and consistency according to established style guidelines.
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EDUCATION
ASSOCIATE IN SCIENCE (A.S.) IN MEDICAL TRANSCRIPTION, Owosso Baker College, March 1995
REFERENCES
References available upon request.
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