Senior AI Content QA & Editorial Strategist

CORANCE DAVIS

Senior Content Strategist AI Quality Specialist Copywriter Editorial Professional

972-***-**** ************@*****.*** Portfolio Website Youtube Portfolio Instagram

Professional Summary

I am a results-driven English language expert with 20+ years of experience creating content across industries such as education, marketing, publishing, customer communications, and artificial intelligence, with expertise in AI quality assurance, editorial review, copywriting, content strategy, technical communication, and creative leadership.

Professional Experience

Scale AI 2023–2024

Quality Assurance Specialist

●Evaluated AI-generated content for accuracy, clarity, consistency, and human-centered communication.

●Performed editorial review and quality control across multiple AI platforms.

●Collaborated with multidisciplinary teams to improve language model outputs and client-facing content.

●Applied critical thinking and prompt analysis to strengthen AI response quality.

Dallas Independent School District 2016 - Present

Substitute Teacher

●Deliver instruction across K–12 classrooms with emphasis on English Language Arts and Social Studies.

●Adapt communication for diverse learning styles and classroom environments.

B.A.T. Entertainment 2019–2023

Head Writer & Content Strategist

●Led creative development for comic publications from concept through production.

●Managed writers and artists while maintaining editorial consistency.

●Created 50+ YouTube videos and numerous social media campaigns supporting product launches.

●Represented the brand at conventions and public events, contributing to audience growth and sales.

Chewy 2019–2023

Customer Service Manager

●Supervised customer service representatives across email, voice, and chat channels.

●Authored thousands of customer communications while maintaining brand voice and quality standards.

●Coached employees on communication effectiveness and customer experience.

City of Dallas – 311 / Water Utilities 2007–2018

Customer Service Representative & Dispatcher

●Managed high-volume public communications regarding municipal services.

●Researched records, coordinated dispatch operations, and maintained detailed documentation.

●Delivered clear communication during urgent public service situations.

EDUCATION

University of North Texas

Bachelor of Arts, English Literature

Minor: Philosophy

Technical Writing Coursework

English 2700

America Writers and Artists, Inc. (AWAI)

Professional Copywriting Training

Selected Publications

• Champion of Children Vol. 1

• God Body #1

• Straight Out of Oak Cliff

• Contributor – Ghetto Manga Magazine

Technology

Microsoft Office • Google Workspace • WordPress • Elementor • SAP • CRM Platforms • CMS • AI Evaluation Platforms • Social Media Management

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