Remote Data Entry & Research Contributor

S UMMARY

Detail-oriented professional with over *0 years of experience in customer service and

commercial collections, adept at data management and problem resolution. Proven ability to maintain high satisfaction metrics, reconcile accounts, and generate comprehensive reports. Seeking to leverage strong organizational skills and critical thinking abilities to contribute to FocusGroupPanel as a Remote Data Entry & Research Participant. Eager to provide accurate data and valuable insights in a flexible, part-time capacity.

WORK E X P E RIENCE

Remote CSR Remote, Best Buys Group, Fort Wayne, IN 46802 08/2010 – 04/2012

Addressed customer inquiries adeptly through various communication channels, maintaining high satisfaction metrics.

Facilitated product returns and exchanges in strict adherence to company policies, thereby reinforcing customer confidence and loyalty. Drove sales growth by strategically upselling products and services tailored to individual customer needs.

Commercial Collector, Aon Risk Solutions, Fort Wayne 05/2002 – 04/2012

Oversaw the entire collection process to ensure the punctual receipt of payments from clients.

Engaged proactively with clients to reconcile outstanding account balances and resolve discrepancies.

Leveraged specialized collection software for precise tracking and management of accounts receivable.

Negotiated favorable payment arrangements, cultivating robust client relationships and effectively resolving disputes.

Generated comprehensive reports detailing collection activities for senior management.

Contributed to the formulation of strategies aimed at optimizing overall collection performance.

Improved the effectiveness of collection efforts through diligent follow-ups and meticulous maintenance of accurate account records. Maintained the security and confidentiality of all company-sensitive documentation.

S K I L L S

Data entry

Problem resolution

Relationship building

Call center experience

Conflict resolution

Customer service

Active listening

Critical thinking

Customer relations

Complaint handling

Kimberly Resendiz

Data Entry and Research Participant

KENDALLVILLE, 46755

260-***-**** ***********@*****.*** https://bold.pro/my/kimberly-resendiz/431r E DUCATION

Indiana Business College, N/A, Criminal Justice, Fort Wayne 08/2008 – 04/2010

Completed coursework towards a degree in Criminal Justice.

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