Agile Project Manager and Technical Coordinator

Alannah-rae Carpenter

*************@*****.*** 908-***-**** linkedin.com/in/alannah-rae-flaherty

WORK EXPERIENCE

Booz Allen Hamilton Charleston, SC

Project Management Specialist March 2023-Present

● Led cross-functional project coordination across development, QA, and operations teams, improving delivery efficiency and reducing project delays across multiple environments.

● Managed project schedules, release timelines, dependencies, and milestones, achieving a 100% successful deployment rate through proactive planning and coordination.

● Tracked Agile sprint progress and key project metrics, maintaining 100% on-time delivery while ensuring alignment with business objectives and stakeholder expectations.

● Identified, assessed, and mitigated 10+ project risks per release cycle, reducing production incidents by 25% and improving overall delivery stability.

● Facilitated communication between technical teams, leadership, and business stakeholders, increasing project visibility and reducing last-minute blockers by 20%.

● Utilized Jira, Confluence, and ServiceNow to manage 100+ backlog items, track project progress, document workflows, and support informed decision-making.

● Maintained Agile Kanban boards and project dashboards, providing real-time visibility into project status, team capacity, risks, and delivery performance. Apple Charleston, SC

Genius Oct. 2013-March 2023

● Led a high-performing technical team achieving 93% repair success rate, resulting in exceptional customer satisfaction.

● Exceeded key performance metrics across multiple quarters, contributing to improved store performance.

● Diagnosed and resolved complex hardware/software issues for all Apple devices, improving turnaround time and efficiency.

● Partnered with Apple Engineering teams to support failure analysis, reducing repeat issues by 25%.

● Improved customer satisfaction by 20% through tailored communication and technical support.

● Designed and implemented a mentorship program during rapid team expansion.

● Led team meetings to review performance metrics and align on strategic goals.

● Improved team performance by 15% through coaching, analytics, and goal setting.

● Resolved conflicts and removed blockers to maintain productivity and team morale. SKILLS & CERTIFICATIONS

Skills: Project Coordination • Agile & Scrum Methodologies • Stakeholder Management • Cross-Functional Team Collaboration • Risk & Issue Management • Project Planning & Scheduling • Release Management • SDLC • Jira • Confluence • ServiceNow • Process Improvement • Reporting & Metrics Analysis • Documentation Management • Workday Certifications: Google Foundations of Project Management • Google Analytics (Beginner & Advanced)

• Apple Certified Mac Technician (ACMT) • Apple Certified iOS Technician (ACiT) EDUCATION

Southern New Hampshire University Manchester, NH

Bachelor’s of Science, Information Technology, Cum Laude

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