Customer Service & Dispatch Operations Leader

Macy DeLeon

Fort Worth, TX

PROFESSIONAL SUMMARY

Motivated and results-driven professional with

experience in customer service, dispatch operations, warehouse leadership, recruitment support, and quality assurance. Strong business acumen with the ability to manage multiple priorities in fast-paced environments. Recognized for excellent communication skills, attention to detail, problem-solving abilities, and a commitment to continuous improvement. Tech-savvy and quick to learn new systems, with experience supporting operational efficiency and team success.

CORE SKILLS

* Customer Service & Client Relations

* Dispatch Operations

* Team Leadership & Training

* Recruitment & Hiring Support

* Quality Assurance & Compliance

* Incident Management

* Inventory Control

* Process Improvement

* Microsoft Office (Outlook, Excel, Word)

* Organizational & Time Management

* Problem Solving

* Multi-Line Phone Systems

PROFESSIONAL EXPERIENCE

Customer Service Representative / Dispatcher

Woods Distribution Solutions Fort Worth, TX

March 2024 – June 2025

* Managed high-volume inbound and outbound

communications through a multi-line phone system.

* Coordinated dispatching and GPS tracking for multiple field technicians to ensure efficient service delivery.

* Prioritized urgent requests and managed competing responsibilities in a fast-paced environment.

* Maintained accurate records and provided exceptional customer service to clients and technicians.

* Utilized Microsoft Outlook, Excel, and Word to support daily operations and reporting.

* Assisted with administrative functions including filing, scheduling, customer reception, and office support.

* Demonstrated strong organizational, communication, and problem-solving skills while working under general supervision.

Warehouse Team Leader

Dennis Uniform Fort Worth, TX

February 2022 – April 2023

* Supervised daily warehouse operations, including receiving, inventory management, order fulfillment, shipping, and distribution.

* Led, trained, and coached team members on company procedures, safety standards, and performance

expectations.

* Monitored quality control processes to ensure inventory accuracy and operational compliance.

* Conducted cycle counts and inventory audits to

maintain accurate stock levels.

* Collaborated with logistics, procurement, and customer service departments to improve workflow efficiency.

* Implemented process improvements that enhanced

productivity and operational effectiveness.

* Maintained a safe, organized, and compliant

warehouse environment.

Package Handler

ProAir LLC Haslet, TX

December 2019 – January 2022

* Processed incoming and outgoing shipments while

maintaining accurate inventory records.

* Scheduled transportation and coordinated freight movements to support timely deliveries.

* Verified shipments against purchase orders and

invoices for accuracy.

* Utilized scanning technology to track package status and shipment information.

* Organized warehouse inventory and storage areas to improve efficiency and accessibility.

* Prepared, labeled, and packaged shipments according to company standards and customer requirements.

* Operated hand and power tools to assemble crates and containers for large shipments.

EDUCATION

High School Diploma

Boswell High School Fort Worth, TX

Graduated May 2021

ADDITIONAL STRENGTHS

* Leadership and Team Development

* Customer Retention and Satisfaction

* Operations Coordination

* Conflict Resolution

* Adaptability and Quick Learning

* Strong Attention to Detail

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