HR Business Process Analyst & Operations Supervisor
Resume:
Carissa Kresich
*******.*******@*****.***
linkedin.com/in/carissakresich
EDUCATION
Master of Science in Business Administration
University of Illinois Urbana Champaign, Champaign, IL May 2029 Bachelor of Science in Health Sciences and Business May 2019 Butler University, Indianapolis, IN
WORK AND RELEVANT EXPERIENCE
HR Business Process Analyst April 2024-Present
MJMC, Inc., Hazel Crest, IL
• Identify and document business processes, streamlining workflows and reducing inefficiencies
• Develop and maintained process documentation, including workflow diagrams and procedure manuals for HR operations
• Conduct user training sessions on new HR processes and tools, facilitating smooth transitions and adoption
• Participate in continuous improvement initiatives, recommending changes to optimize HR processes based on feedback and analysis
• Engage with cross-functional teams to ensure effective communication and collaboration on HR-related projects via Jira
Business Operations Supervisor January 2022-April 2024 Novo Surgical Inc., Westmont, IL
• Monitor warehouse, customer service, and supply chain departments to ensure key company performance indicators are being met and improved upon
• Audit purchasing history to analyze spend and identify alternative vendors
• Review sales transactions to forecast inventory supply needs
• Investigate outstanding orders and bring to resolution Business Operations Analyst December 2020-January 2022 Novo Surgical Inc., Westmont, IL
• Developed standard operating procedures to improve company workflow
• Extracted data from Sage 100 system to create key performance indicator reports to help identify areas of improvement
• Utilized Magento to manage and monitor company website
• Conducted sales analysis to ensure customers are adhering to contracted price points Research Assistant II
Indiana University Center for Aging and Research June 2019–December 2020 Regenstrief Institute, Indianapolis, IN
• Utilized Microsoft Office to create detailed graphs and provide analyses for quality improvement projects
• Communicated and organize team agenda and materials to ensure project coordination is successfully met
• Collected statistics and feedback on surveys from providers and facility leadership to develop innovative solutions to research problems
LEADERSHIP AND COMMUNITY SERVICES
Youth Ministry Volunteer, Cathedral of the Holy Angels October 2024-Present Founding Member, Greener Gary October 2023-Present Member, Asian and Pacific Islander Young Adult Advisory Committee June 2022-Present Young Catholic Professionals, Assistant Director of Operations February 2025-August 2025 Member, Diocese of Gary Stewardship Commission October 2021-September 2024 Youth Ministry Volunteer, Holy Name of Jesus Catholic Church June 2020-July 2024 LANGUAGE SKILLS
Intermediate Spanish and conversational in the Filipino language.
Contact this candidate