Administrative Assistant - Operations & Reception
Resume:
Teresa Franco
**************@*****.***
[hd
WORK EXPERIENCE
IT Trailblazers / NYCHA
Administrative Assistant
●Assistant tenants, landlords and internal staff by processing all incoming physical mail and emails
●Upload documents to company portal for further perusal by other staff members
●Update lease status in portal for landlord and tenants.
●Contact landlord and tenants via, phone, email and written correspondence to update their rent status.
●Peruse new leases and lease renewals for errors and corrections.
Tempositions Inc. / School Professionals Inc., New York, NY 06/21 - Present
Administrative Assistant – Operations Assistant - Receptionist - Facilitator
●Maintained the Principal’s daily calendar.
●Daily onboarding of substitute and visiting teachers.
●Generated daily reports of faculty time for the school’s Superintendent.
●Answered all incoming calls. Monitored the school’s general email.
●Communicated with parents, teachers, and other staff via, calls, text, email, and written correspondence.
●Provided city agencies with information regarding students in their care.
●Enrollment: Met with parents and students to collect and verify enrollment documents.
●Assisted the Operations team by providing information for discharge, transfers, and relocation.
●Managed front desk at covid testing facility: Retrieved documents, and escorted patients to testing areas.
● Answered phones, providing information regarding dates, times, and types of service that the facility pro
●Reconciled daily, weekly, and monthly donation reports for a local Down Syndrome organization.
●Facilitated at art and diplomatic events by helping clients get their booths and tables set up, selling tickets, verifying documents, training temps to run front desk liaising between clients and event managers.
National Heritage Academies (Brooklyn Scholars Charter School) Brooklyn, NY 08/18 – 5/21
Registrar
Responsible for the school’s government compliance as it related to enrollment immunization.
Completed enrollment cycle for all students i.e. Met with parents to determine student eligibility, collected and verified documents. Updated student records as necessary. Prepared and ran the annual lottery. Maintained records for the student body of 704 students. Worked with the school nurse and parents to make sure students were complying with immunization requirements.
Worked with school leadership, to configure class schedules for each student. Including adding and removing students throughout the school year, while being sure to have a balanced number of students in each class.
Human Resources: Onboarded new staff, by processing their paperwork, and provided them with email addresses, security clearance, and building access cards.
Managed the substitute teacher process: Recruited, onboarded, and managed all school substitutes. Worked with leadership and teachers to determine if subs were a good fit for our school.
Answered phone calls. Corresponded with leadership, teachers, parent and vendors via phone, enail and written correspondence.
TemPositions Inc. / School Professionals New Yor, NY 01/11 – 7/18
Administrative Assistant – HR Assistant –– Customer Service Rep. - Facilitator
●Manage front desk of busy offices; Answered phones, liaised and corresponded with company Executives, clients, and other staff, via phone, email, and written correspondence.
●Worked with security and other building personnel to screen and permit visitors.
●Onboarded new staff, by verifying and approving documents and other correspondence.
●Managed calendar for executives, and coordinated meetings and luncheons for staff and clients.
●Created, mailed merged, and proofread documents for executive staff.
●Ran background checks, verified identification, and assisted with new staff orientation sessions.
●Assisted with bi-weekly payroll tasks; calculated, corrected, and submitted information from timesheets.
EDUCATION
N.Y. Business School – Diploma, Administrative Studies
SKILLS
Type 70 wpm •Microsoft Office Suite • Blackbaud’s •Raiser’s Edge •ADP •Adobe Acrobat•
REFERENCES UPON REQUEST
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