Administrative Assistant & Patient Scheduling

Michelle D. Ransby

**** ***** ***.

Cleveland, Ohio 44103

Cell: 440-***-****

***********@*****.***

Summary of

Qualifications

** + years of Customer Service

Good telephone etiquette

Medical and Dental office experience

Dependable

Knowledge of HIPPA

Team Player

Microsoft Office and Outlook

Communication Skills

CDL Class A with Endorsements

Appointment Scheduling

Excellent Organization and

Direct Care

7 + years Driving experience

Planning ability

Knowledge of Medical Terminology

Work independently and collaboratively

Word and Excel

Outreach Worker

Elections Poll Worker

Data Entry/Order Entry Clark

Office Manager

Self – Motivated

Electronic Medical Records

Next Gen Technology

Flexible and hard worker

Work Experience

2025 – Now Montgomery Transit Montgomery, AL

Bus Operator

Help riders board, collect fares, check tickets and ensure everyone follows safety rules.

Conduct pre-trip and post-trip. Report traffic delays, accidents, or mechanical issues using a two-way radio.

Navigate city streets, highways, or school zones in all kinds of weather.

Operate wheelchair ramps and secure passengers who use mobility devices.

2021 – 2025 Care Alliance Health Center Cleveland, Ohio

Driver

CDL Driver of a Medical 46-inch truck. Driving around North-

East Ohio to different facilities and centers giving Medical

Services to patients.

Pick up patients from their home, bring them to which center they have their appointment at and I take them back home.

Patient Service Representative (PSR)

Greet patients arriving for their appointments and help them

feel welcome. Make the appointments and check the patient in and out.

Collect and update patient demographic information

in the EPIC system for Medical and Dental. Call all patients that don’t show up for their appointments call and remind the patients of their appointments.

Answer phone calls coming into the office. Check patients

insurances, collect co-pays daily complete deposit slip.

2021 – 2021 Peck Food Service Maple Heights, Ohio

Driver

Drove a 46 foot refrigerated truck to different Dairy Queens in the Ohio, Pennsylvania and West Virginia region.

Delivering ice cream, frozen yogurt, and fast food.

Basic knowledge of vehicle maintenance, I did pre-trip,

And post-trip on the truck.

Kept an up dated work log and planned routes.

Education

2019 - 2019 Great Lakes Truck Driving School

CDL Skill Training Program - Class A & Passenger

May – 2014 to September - 2014 Cuyahoga Community College

Medical Information Office Assistant

Courses Include:

Medical Terminology

Electronic Health Records

Computer Concepts

Fundamentals of Billing Reimbursement

Medical Front Office Fundamentals

A+ Operating Systems and Troubleshooting

ICD-9 CM coding

Certification Complete

Certified Medical Administrative Assistant

Computer Concepts

MIOA A+ Operating Systems and Troubleshooting

Adult First Aid

Nonviolent Crisis Intervention

Medication Passing in the State of Ohio

Volunteer Experience 2002- Now “The Word” Church

Guest Service/Data Entry/Customer Service

Greeting visitors, answered telephones, data entry, and filling.

References Available upon request

Contact this candidate