Administrative Office Coordinator with Customer Service

ANNA GAUL

Administrative Assistant Office Coordinator Customer Service Professional

Burlington, IA • 319-***-**** • ********@***.***

PROFESSIONAL SUMMARY

Dedicated and detail-oriented Administrative Professional with more than 15 years of experience supporting office operations, customer service, billing administration, records management, and executive-level support functions. Proven ability to manage multiple priorities while maintaining accuracy, confidentiality, and professionalism. Skilled in Microsoft Office Suite, Excel reporting, SharePoint, SAP, WARP, data entry, document management, and business communications. Recognized for strong organizational skills, excellent customer service, and the ability to work effectively both independently and as part of a team. CORE COMPETENCIES

Administrative Support • Office Operations • Customer Service • Data Entry • Records Management • Billing & Invoicing • Accounts Payable • Accounts Receivable • Microsoft Word

• Microsoft Excel • Microsoft Outlook • Microsoft Teams • SharePoint • SAP • WARP • Report Preparation • Document Management • Filing Systems • Mail Processing • Multi-Line Phone Systems • Business Correspondence • Scheduling & Coordination • Problem Solving • Attention to Detail • Purchase Orders • Confidential Records PROFESSIONAL EXPERIENCE

Administrative Production Support Specialist

Iowa Army Ammunition Plant (IAAAP), Middletown, IA March 2025 – Present

• Prepare and distribute daily production and attendance reports for management review.

• Maintain employee attendance records and production documentation with accuracy and confidentiality.

• Enter quality control information and corrective actions into WARP systems.

• Create and maintain spreadsheets to track production progress and operational performance.

• Scan, organize, and maintain electronic and physical records.

• Assist supervisors with preparation and distribution of standard operating procedures and production documents.

• Coordinate internal mail delivery and administrative support functions.

• Utilize SharePoint to maintain organized documentation and records. Billing Specialist / Receptionist

Ideal Ready Mix, West Burlington, IA

May 2018 – March 2025

• Served as primary receptionist and first point of contact for customers, vendors, and visitors.

• Managed multi-line phone system and directed calls appropriately.

• Processed weekly billing and invoicing activities while ensuring accuracy and timeliness.

• Generated weekly, monthly, and annual reports including billing, invoice tracking, cash logs, banking records, and plant transfers.

• Created and maintained Excel spreadsheets to support operational reporting and data tracking.

• Managed incoming and outgoing mail, including certified and priority correspondence.

• Assisted with cash handling, deposits, and financial record maintenance.

• Prepared customer correspondence and business communications.

• Coordinated invoice processing and mail distribution for multiple locations.

• Maintained organized filing systems and company records. Administrative Assistant

Southeastern Community College President's Office, West Burlington, IA October 2017 – May 2018

• Provided administrative support to the Executive Secretary within the President's Office.

• Prepared correspondence, mail merges, labels, and official communications.

• Entered and maintained student records and data using Excel.

• Assisted with reporting and data analysis projects.

• Supported daily office operations while maintaining confidentiality of sensitive information.

EDUCATION

Associate of Applied Science (AAS), Southeastern Community College 2018 Administrative Professional & Medical Administrative Professional CERTIFICATIONS & LEADERSHIP

National Career Readiness Certificate (Silver)

Southeastern Community College Presidential Leadership Academy Girl Scouts Volunteer Leader & Co-Leader

• Led and mentored groups of 20–25 youth participants.

• Coordinated activities, communications, and volunteer support efforts.

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