Remote Administrative Support Specialist
Resume:
Jessica Colon
SUMMARY OF QUALIFICATIONS
Friendly, responsible individual looking to fill the position an Administrative Assistant. I have been working over 20+ years in the transportation industry, eager to learn and ready to work hard to attain customer satisfaction through the utilization of my dynamic and warm personality and customer service protocols. Experience in office administration and well verse in the use of computers. Bilingual in English and Spanish.
PROFESSIONAL WORK EXPERIENCE
Spectrum – Rochester, NY
National Field Support III 2023 – Present
•Working with Spectrum Field Technicians to complete provisioning, device configurations, troubleshooting, and signal measurement to solve problems
•Solving technical issues in real-time using lates tech tools and programs
Act as traffic controllers for Spectrum Field Technicians, enabling efficient and timely service.
Ontario Bus Service, Inc – Rochester, NY
Router 2022 – 2023
•Create, update, and modify routes for both public and private schools and special needs programs as it relates to door-to-door transportation.
•Correspond with Dispatchers and Drivers to ensure routes are being completed in the most efficient manner.
•Create, update, and maintain student records.
•Prepare and administer bus route including Special Education, Special Programs, alternative placements, McKinney-Vento/court ordered/foster care, after school.
•Serve as the liaison with School Administrator, Parents, Drivers and Monitors regarding transportation programs and students.
Lead Dispatcher 2021 – 2022
Assign and dispatches buses, Drivers, Substitute Drivers, and Monitors on assigned routes and ensure that all routes operate on schedule.
•Monitors all bus radio transmissions and responds to driver requests.
•Create and maintain daily dispatch Logs of substitutes and dispatches made
Respond to questions and complaints from drivers, parents, school and programs regarding bus routes and schedule.
Assist with routing for Monroe County Program and Greece District
Rochester Colonial - Rochester, NY 2019 – 2020
Operation/Service
•Create and update service orders for all customers.
•Update locations of receiving products
•Take customer calls for service and schedule appointments with our service technicians.
•Create, review and scan service tickets, work orders and invoices
Monroe School Transportation, Inc - Rochester, NY 1998 – 2018
Assistant 19-A Coordinator
• Ensure drivers are qualified by reviewing abstracts, performing background checks, assuring drivers fingerprinted, and arranging for pre-employment drug and alcohol test as well as DOT physicals.
• Conduct 19-A testing for drivers including annual defensive driving review, biennial written and road tests, and annual record review.
• Arrange random drug/alcohol test.
• File and maintain records according to NYSDMV and Federal DOT regulations.
EDUCATION
Benjamin Franklin High School (General) - Rochester, NY Graduate 1992
48 Shady Lane Dr
Rochester, NY 14621
**********@*****.***
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