Customer Service Shift Lead and Educator

Location:

Uniontown, OH

Posted:

July 12, 2026

Contact this candidate

Resume:

Danya Hammoudeh

Green, OH 330-***-**** *********@******.***

Professional Profile

Friendly and dependable customer service professional with 4+ years of experience in hospitality, coffee, leadership, and guest service. Experienced Shift Lead known for leading teams in high-pressure environments, training employees, resolving customer concerns, and creating welcoming experiences. Currently pursuing a Bachelor's degree in Early Childhood Education with a creative background in design, marketing, and children's educational projects.

Education

Kent State University at Stark

B.S. Early Childhood Education (In Progress)

Green High School — Class of 2025

Portage Lakes Career Center

Design Communications & Marketing

Experience

Shift Lead 7 Brew Coffee 2025–Present

Lead daily operations and oversee team performance during high-volume shifts.

Supervise, coach, and motivate a team while maintaining a positive work environment.

Train and mentor new employees on customer service, beverage quality, and company standards.

Delegate responsibilities and coordinate workflow to keep operations running efficiently.

Resolve challenging customer concerns professionally while delivering an exceptional guest experience.

Remain calm under pressure and make quick decisions during peak business hours.

Maintain food safety, cleanliness, quality, and operational standards.

Arabic Teacher Akron Mosque Seasonal

Taught first-grade students foundational Arabic reading, writing, and conversation skills.

Planned engaging lessons and interactive classroom activities.

Built positive relationships with students and families while fostering a welcoming learning environment.

Barista Starbucks 2022–2024

Prepared handcrafted beverages in a high-volume café.

Delivered exceptional customer service while maintaining speed, accuracy, and quality.

Built lasting relationships with regular customers.

Barista Bereka Coffee Company 2024–2025

Prepared specialty coffee beverages.

Created a warm, welcoming café atmosphere.

Assisted with opening, closing, and daily operations.

Server Sittoo's Lebanese Grill 2024–2025

Provided attentive customer service in a fast-paced restaurant.

Worked collaboratively with kitchen and front-of-house staff.

Leadership & Creative Projects

Collaborated with classmates to write, illustrate, and design an original children's book in partnership with Ohio Gratings, Inc. through the Made in Stark initiative.

Planned, designed, and hosted a student game show, coordinating branding, lighting, set design, and production with a collaborative team.

Skills

Leadership • Team Development • Customer Relations • Conflict Resolution • Child Engagement • Classroom Support • Event Planning • Project Management • Adobe Photoshop • Adobe Lightroom • Microsoft Office • Google Workspace • Cash Handling • POS Systems

Languages

English (Fluent)

Arabic (Fluent)

References

Amy Eibel

Design, Communication & Marketing Instructor

Portage Lakes Career Center

******@****.***

330-***-****

Krista Haubert

Marketing & Public Relations Coordinator

Portage Lakes Career Center