Customer Service & Inventory Operations Manager

Robert A. Holly

St Louis, MO ***** 314-***-**** *********@*****.***

Skills

• Inventory management

• Customer service

• Policy compliance

• Cash handling

• Team supervision

Experience

STAND LEAD 11/2022 - Current

Levy Restaurants - St. Louis, MO

Delivered superior customer service through cash handling transactions and resolved customer escalation concerns to enhance satisfaction

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• Supervised and maintained merchandise inventory and work environment to ensure optimal product availability

• Trained new employees on Sportservice's policies and procedures to facilitate smooth onboarding and compliance ACCOUNTING SPECIALIST 10/2023 - 02/2026

Mohela-Work At Home - Chesterfield, MO

• Reviewed and processed loan requests from borrowers, ensuring compliance with lending policies

• Managed auto payment requests from borrowers, facilitating timely and accurate transactions STAND CONCESSION STAND MANAGER 08/1997 - 09/2024 Sportservice- St. Louis Baseball - St. Louis, MO

• Provided superior customer service through cash handling transactions and resolution of customer concerns Supervised and maintained merchandise inventory and organized work environment to ensure operational efficiency

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• Training new employees on Sportservice's policies and procedures

• Assisted in stocking shelves with warehouse merchandise to maintain product availability SPECIAL MATTER EXPERT (SME) 02/2007 - 02/2023

Concentrix - Work At Home

• Handled inbound calls from Concentrix clients, utilizing research to resolve inquiries effectively

• Supported co-workers by providing assistance with tasks and fostering a collaborative work environment

• Coordinated orientation sessions for new employees to facilitate smooth onboarding and integration Education

Ritenour High School - Overland MO High School Diploma 06/1991

References

Available on request

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