Operations and Customer Service Manager

PIERRE GREGORY JULES

Email: *******@**********.*** Phone: 203-***-****

PROFESSIONAL SUMMARY

Authentic, servicefocused, and highly dependable professional with extensive experience in operations, customer service, supervision, and administrative management. Multilingual in English, French, Haitian Creole, and basic Spanish. Recognized for strong work ethic, empathy, and commitment to highquality performance. Dedicated to contributing to organizations, supporting communities, and working collaboratively with diverse groups.

EDUCATION

Master of Business Administration (MBA), Advanced Standing — 2024–2026

Concentration: Accounting GPA: 3.45 Southern Connecticut State University —New Haven, CT

Selected Coursework: Accounting for Management, Advanced Management, Managerial Economics, Marketing Management, Advanced Auditing

Bachelor of Business Administration (BBA) — 2022–2024

Southern Connecticut State University — New Haven, CT

Associate of Science — 2020–2022

Gateway Community College — New Haven, CT

Certificates: • Business Administration

• Business Administration: Accountant’s Assistant

PROFESSIONAL EXPERIENCE

Bus Driver — First Student, New Haven, CT 2017–Present

• Safely transport students while maintaining strict adherence to schedules and safety regulations • Provide excellent customer service to students, parents, and school staff

• Maintain accurate logs and ensure compliance with transportation policies

Support Manager — Walmart, New Haven, CT 2010–2017

• Supervised hourly supervisors and associates across multiple departments: Apparel, Home, Electronics, Hardware, and Garden

• Oversaw daily store operations, staffing, scheduling, and customer service

• Trained and coached employees to improve performance and productivity

• Ensured compliance with company policies, inventory standards, and merchandising guidelines

Office Manager — ASF Western Union, Bonne Foi Street, Haiti 1998–2009

• Managed multiple office locations, overseeing financial transactions and money transfers

• Supervised office staff and ensured compliance with financial controls

• Organized, monitored, and reconciled cash operations

• Provided support to job agents and ensured highquality customer service

Stock Clerk — Kdis Super Market, Delmas, Haiti 1994–1998

• Prepared orders, processed returns, ensured product availability, and maintained inventory accuracy

• Supported store operations and customer service needs

SUMMARY OF QUALIFICATIONS

• 7+ years of transportation experience

• 7+ years of supervisory and teamleadership experience

• 9+ years of administrative and financial management experience

• Strong organizational, analytical, and problemsolving skills

• Proficient in Microsoft Word, Excel, PowerPoint, and social media

• Reliable selfstarter who follows through on all tasks

• Multilingual: English, French, Haitian Creole, basic Spanish

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