Customer Service, Data Entry, Receptionist, House Keeping

Nessa Hathcock

Naples, FL ***** +1-239-***-**** ***************@*****.***

Professional Summary

Versatile professional with 20+ years of experience spanning retail, hospitality, caregiving, and customer service. Demonstrated ability to make 300+ outbound calls daily as a Collections Agent, negotiate settlements, and manage high-pressure situations. Owned and operated an e-commerce business, excelling in product research, online sales, and platform management. Skilled in administrative tasks, POS systems, and building lasting client relationships. Willing to relocate to: Naples, FL - Bonita Springs, FL Work Experience

Collections Agent

Alliant Capital Management Fort Myers, FL

January 2025 to Present

• Ensured compliance with state and government guidelines by adhering to all regulatory requirements

• Located account holders by performing skip tracing using IDI software, increasing successful contact rates

• Utilized CMR software to manage and track account information efficiently

• Delivered exceptional customer service, resolving account issues and maintaining client satisfaction

• Maintained self-confidence and control when handling difficult situations and challenges, ensuring professional interactions

• Answered inbound calls regarding accounts, providing accurate information and support

• Directed calls to the correct department, improving call resolution efficiency

• Documented calls according to the outcome of each call, ensuring accurate record-keeping

• Followed inbound and outbound scripts to maintain consistency and compliance

• Processed transactions accurately, reducing errors and ensuring timely payments

• Accepted payments and set up payment plans, increasing account recovery rates

• Negotiated settlements and processed accounts as paid in full, maximizing collections

• Handled email correspondence including DocuSign, verification of debt, media, and payment plan options, streamlining communication

• Made 300 outbound calls daily to maximize contact rates and drive collections

• Streamlined talk-offs and rebuttals to improve negotiation outcomes

• Identified good money versus bad money, ensuring quality collections

• Transferred calls for a second voice when necessary to enhance resolution Small Online Ecommerce Business Owner

SupernaturalGeek Naples, FL

January 2018 to Present

(6 years 8 months)

SupernaturalGeek is a small online ecommerce retail company. We advertise our business and products over various sales platforms such as Ebay, Facebook Marketplace, Amazon, Facebook Groups, Facebook Business pages, Personal Social Media Accounts. We Also have a Shopify Website that I designed and created myself However at the moment it is on hold as I am updating all the content for the upcoming months. SupernaturalGeek is a New Age Home Goods and Cultural Gifts Store Lifestyle Brand. SupernaturalGeek is an online store that offers a unique blend of metaphysical home decor and everyday items that cater to a wide range of lifestyles. SupernaturalGeek has something for everyone to create a space that reflects their individuality and spiritual connection. SupernaturalGeek's Website will feature a clean and user friendly design with high quality product photography. The overall aesthetic will be one of inclusivity and inspiration, showcasing how metaphysical elements can be incorporated into various home decor styles.

Customer Service/Sales Representative

Motor Club of America Naples, FL

March 2016 to November 2018

Made outbound calls, marketing emails and messaging selling motor club of America roadside assistance service memberships. Provided potential customers with all the necessary information about the company history, services, and benefits of becoming a member. Such as 24/7 roadside assistance, my all time favorite insensitive the get out of jail free card! Travel guides, hotel and rental car discounts, hospital and death benefits. I would provide the customer with all the details and information to lock in a new membership Private Residential House Keeper/ Maid Services

Lissa Hughes Inc Naples, FL

January 2010 to December 2011

• Maintained homes by performing general cleaning tasks such as vacuuming, dusting, mopping floors, laundry, ironing, and making beds

• Ran light errands and washed windows inside and outside monthly as requested, ensuring client satisfaction

• Completed various additional tasks as requested to meet homeowner needs

• Cleaned bathrooms, floors, fans, dishes, surfaces, patios, and more to ensure a spotless living environment In Home Caregiver

Charles Freeman Naples, FL

October 2009 to September 2011

• Provided live-in care and companionship, preparing meals and assisting with meal times to support daily living

• Assisted with personal hygiene, mobility, and restroom needs, ensuring patient comfort and safety

• Scheduled doctor visits and coordinated transportation, improving healthcare access

• Maintained a clean home environment and managed laundry, supporting overall well-being

• Cleaned and dressed wounds, changed bandages, and provided medication reminders to ensure proper care Private Duty Caregiver/companion

Donna lahawk Naples, FL

June 2008 to April 2010

• Provided live-in care and companionship, preparing meals and assisting with meal times to support daily routines

• Assisted with personal hygiene, mobility, and restroom needs, ensuring patient safety and comfort

• Scheduled doctor visits and coordinated transportation, improving access to medical care

• Maintained cleanliness of the home and laundry, supporting a healthy living environment

• Changed bandages and dressings, and assisted with wheelchair transfers to enhance mobility Store Cashier, Sales Associate, Stock

Dollar Tree Stores Naples, FL

July 2006 to January 2008

• Assisted shoppers on sales floor and at the cash register, leveraging strong customer service skills

• Processed transactions efficiently and accurately, ensuring a positive shopping experience

• Maintained a clean and organized environment by stocking shelves and unloading supply trucks

• Set up store front displays and ensured products were correctly placed to maximize sales

• Identified and replaced damaged products, maintaining store quality and appearance Cashier Customer Service

King Richards Family Fun Park Naples, FL

July 2006 to January 2008

• Provided exceptional guest experiences by maintaining the arcade floor and poolside for children ages 1-11

• Attended to rides, prize counter, and ticket booth sales, ensuring smooth park operations

• Catered birthday parties by setting up food and beverages, enhancing guest satisfaction

• Supervised the Laser Tag floor and various rides and games, ensuring safety and enjoyment

• Trained new hires and managed daily opening and closing procedures to maintain operational efficiency Retail Sales Associate

TJ Maxx & HomeGoods Naples, FL

October 2006 to May 2007

• Organized racks and shelves to maintain store visual appeal and promote merchandise

• Handled cash transactions efficiently while adhering to company cash handling policies

• Built customer relationships to encourage repeat business and enhance loyalty

• Managed returns, exchanges, and refunds in accordance with store policy

• Maintained dressing room appearance and cleanliness to improve customer experience Telemarketer

Local veteran outreach Naples, FL

January 2006 to April 2007

• Conducted outbound calls to homeowners to solicit donations supporting veterans

• Promoted and facilitated the sale of small, medium, and large gift baskets to raise funds for veteran support Store Cashier

Pic-N-Save grocery store Georgia Southern, GA

September 2003 to October 2004

• Worked full time as cashier, efficiently processing transactions and assisting customers

• Stocked shelves and maintained both front and back end of the store to ensure smooth operations Front Desk Representative/ House Keeping

The Village Inn Motel Goodland, FL

May 2003 to March 2004

• Greeted visitors and customers upon arrival, offering assistance and answering questions to build rapport

• Maintained a clean and organized workspace, contributing to a professional and welcoming environment

• Handled guest complaints with professionalism and empathy, resolving issues promptly to maintain satisfaction

• Cleaned and stocked guest rooms by replacing linens, vacuuming floors, and making beds to ensure a spotless environment

Education

High School Diploma

Palmetto Ridge High School Naples, FL

January 2001 to August 2006

Skills

Filing technical skills Computer skills Basic math Product Knowledge Hospitality Microsoft PowerPoint Mobile applications Cash handling Adaptability Client services IDI software Business development Dog training Cold calling Flexibility English Windows Property management Google Docs Telecommunication Microsoft Excel Attention to detail Caregiving Customer service Critical thinking Microsoft Outlook Email marketing Typing Microsoft Office Microsoft Word Customer support Google Suite Call center experience Debt collection Phone etiquette Heavy lifting Written Communication Guest Services Cleaning Debt collection negotiation Guest Relations Experience Problem solving CRM software Mentoring Dog handling Account management ecommerce platform knowledge Work ethic Organizational skills Computer literacy Assisted living experience Negotiation Skip tracing conflict resolution Social media marketing Communication Interpersonal skills Outbound calling Call center Pet care Resort supplier evaluation Data entry Load & unload Retail Customer Service Representatives Communication skills Time Management Hotel experience product research Word processing Grocery store experience Inventory management Administrative experience Social media management Supervising experience shopify knowledge SEO Receptionist Duties Residential cleaning verbal communication Patience Social media platforms Empathy E- Commerce Home health Multitasking Inventory control Clerical experience Office experience Commercial cleaning Branding

Certifications and Licenses

Driver's License

Additional Information

Authorized to work in the US for any employer

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