Front Desk Administrative & Patient Services
Resume:
Crystal Berry
Carrollton, GA
Cry ******@*****.***
PROFESSIONAL SUMMARY
Patient-focused administrative professional with strong front-desk and customer service
experience, well-suited for a healthcare environment. Proven ability to manage check-in
and check-out processes, schedule appointments, handle phone inquiries, and maintain
professionalism in fast-paced, high-stress settings. Detail-oriented, dependable, and
committed to delivering a positive patient experience while supporting efficient office
operations.
CORE SKILLS & QUALIFICATIONS
* Patient Check-In & Check-Out
© Appointment Scheduling & Patient Registration
® Customer Service & Public Relations
* Phone Management & Call Routing
Payment Collection & Posting
Data Entry & Computer Proficiency
Multitasking & Task Switching
Professional Communication
* Team Collaboration
© Time Management & Organization
* Accuracy & Attention to Detail
© Calm Under Pressure / Emotional Maturity
PROFESSIONAL EXPERIENCE
Front Desk / Administrative Support
Georgia Pain & Wellness Center / Summit Spine & Joint Center — Carrollton, GA
April 2025 - Jan 2026
© Served as the first and last point of contact for clients, providing courteous and
professional front-desk support
© Managed check-in and check-out processes to ensure smooth workflow and
positive customer experience
© Answered multi-tine phones, scheduled appointments, and assisted with
questions and requests
* Collected payments and entered charges accurately into computer systems
* Maintained accurate records with strong attention to detail and confidentiality
* Demonstrated professionalism and sound judgment when assisting upset or irate
individuals
© Worked collaboratively with team members to support daily operations and
service goals
* Maintained professional appearance and demeanor at all times
Customer Service Representative
Cornerstone Building Brands — Saltillo, MS
May 2022 - Dec 2024
Provided high-quality customer service in a fast-paced environment with frequent
interruptions
* Handied customer concerns with empathy, professionalism, and effective
communication
* Balanced multiple tasks while maintaining accuracy and productivity
Entered and updated customer information with strong attention to detail
* Supported team objectives through cooperation, adaptability, and reliability
EDUCATION
College Degree
University of Grantham 3.4GPA
Associates Degree / Business Administration & Management
ADDITIONAL STRENGTHS
© Professional appearance and positive attitude
* Strong written and verbal communication skills
© Ability to organize, analyze, and prioritize work
* Self-motivated with initiative to complete tasks from start to finish
Contact this candidate