Administrative Assistant and Endoscopy Technician
Resume:
C O N TACT
**********@****.***
Birmingham, AL 35210
phone
address
P R O F E S S I O N A L S U MMARY
Efficient administrative professional with strong
organizational and communication skills, adept at
managing schedules, maintaining records, and supporting successful office operations. Proven ability to streamline workflows and enhance team collaboration. Skilled in handling sensitive information, ensuring compliance with health care standards, and proficient in Microsoft Office Systems.
E D U C ATION
April 2006
Surgical Technical Degree
Albany Technical College
Bachelor of Science (B.S.) in Healthcare Administration Columbia Southern University
US
Relevant Coursework
Some College Coarswork •
E X P E R I E N C E
September 2021 - December 2025
Advanced Endoscopy Tech/Secretary's Assistant
UAB Hospital, Birmingham, AL
February 2021 - March 2022
Virtual Administrative Assistant
Unique Counseling Solutions, Grovetown, GA
September 2016 - November 2018
Administrative Assistant
Prestige Mortgage Company, Inc., Watkinsville, GA
Operated endoscopy equipment, ensuring proper
functionality and patient safety.
•
Assisted in preparing patients for procedures,
explaining processes to reduce anxiety.
•
Maintained sterile environments by following
infection control protocols diligently.
•
Collaborated with medical staff to optimize
workflow and enhance patient care efficiency.
•
Trained junior technicians on equipment handling
and procedural techniques effectively.
•
• Interacted with Patients and discharge patients
• Entered data in EMR system
Answering and transferring incoming and outgoing
calls
•
Managed calendar scheduling and appointment
coordination for multiple executives
•
Streamlined communication processes between
departments to enhance collaboration
•
Developed and maintained filing systems for
efficient document retrieval
•
Enhanced customer relations through prompt
resolution of inquiries via phone or email
communication channels.
•
Managed calendar schedules and appointments for
executive team.
•
Implemented office procedures that improved
workflow and reduced turnaround time.
•
Maintained confidentiality of sensitive information by adhering to strict privacy policies and
•
OFFICE/CLERICAL ROLE
S O N J A J . F O R D
March 2014 - June 2016
Remote Customer Service Representative
West Direct Inc., San Antonio, TX
implementing secure filing systems.
Answered multi-line phone system, routing calls,
delivering messages to staff and greeting visitors.
•
Promoted a positive work environment through
effective communication skills and fostering
professional relationships among colleagues.
•
Resolved customer inquiries through effective
communication and problem-solving techniques.
•
Processed orders accurately using CRM software to
enhance customer satisfaction.
•
Collaborated with team members to streamline
service processes, improving response times.
•
Trained new employees on company policies and
customer service best practices.
•
S K I L L S
• Maintaining and cleaning surgical equipment
• Medical supplies and equipment knowledge
• Health care standards knowledge
• Communication skills
• Management skills
• Organizational skills
• Attention to detail
• Preparing procedure rooms
• Maintaining and re-stocking supplies
• Patient transport experience
• Assisting medical doctors with endoscopes
• Providing support to physicians and nurses
• Handling specimens
High-level disinfection of gastrointestinal endoscope reprocessing
•
• Medical terminology
• HIPAA compliance
• Microsoft Office Systems
• Adherence to code of ethics
• Experience in GI
• Experience in dialysis
C E R T I F I C ATIONS
• BLS
A C C OMPLISHMENTS
Over 20 years of progressive experience in healthcare settings, demonstrating reliability, adaptability, and compliance with regulatory standards while demonstrating excellence.Consistently met productivity, quality, and safety standards in fast-paced clinical environments.Provided administrative and clerical support, including scheduling, data entry, document management, and front-line customer service.
R E F E R E N C E S
References available upon request
Contact this candidate