Bilingual Administrative Specialist (English Spanish)

JUHANN CHONG

Maturín, Monagas, Venezuela ************@*****.*** +58-424-***-****

Bilingual (English–Spanish) administrative professional with 7+ years of experience in client-facing roles, records management, scheduling coordination, and confidential document handling. Proven track record supporting organizational operations remotely, with strong interpersonal skills and a compassionate, empathetic approach to serving diverse clientele. Proficient in Microsoft Office Suite, CRM platforms, and digital communication tools. Adaptable, detail-oriented, and committed to delivering organized, efficient administrative support in fast-paced environments. PROFESSIONAL SUMMARY

PROFESSIONAL EXPERIENCE

Administrative Specialist & Bilingual Assistant Vaughan, Canada (Remote) Eminence Realty INC. July 2023 – July 2025

Provided comprehensive bilingual (English/Spanish) administrative support to management, coordinating communications with a diverse, multicultural clientele. Managed confidential client records and lead databases using CRM systems, ensuring accuracy, organization, and data integrity.

Conducted pre-qualifying client intake interviews, scheduled appointments, and coordinated follow-ups to ensure smooth operational workflows. Prepared, organized, and translated documents (English/Spanish) for internal reports, listings, and stakeholder communications.

Handled inbound and outbound phone calls and digital inquiries with professionalism and attention to client needs.

Coordinated with external agencies and vendors to support day-to-day operations. Produced SEO content and promotional materials to support organizational outreach efforts. Bilingual (English/Spanish) Remote Work Immediate Availability Customer Service Representative Venezuela

MRW March 2022 – June 2023

Managed multi-channel client communications (phone, chat, and email) with professionalism and empathy, resolving inquiries and complaints efficiently. Maintained accurate and confidential client and transaction records in company database systems, ensuring data integrity.

Processed financial transactions, issued invoices and receipts, and managed cash operations with full accountability.

Coordinated with internal departments (warehouse, transportation) to resolve service incidents and ensure on-time delivery outcomes.

Provided after-sales support and follow-up to confirm client satisfaction and build loyalty. Customer Service Representative Venezuela

Servitransporte J.R 777 C.A January 2019 – February 2020 Advised clients on service options and rates, delivering solutions tailored to individual needs. Processed payments, managed invoicing, and handled financial transaction systems accurately. Conducted active post-service follow-ups to confirm client satisfaction and encourage loyalty. Met commercial goals through strategic recommendations and upselling of additional services. Bachelor in Science September 2006 - Graduated 2020 UEIE “Alejandro de Humboldt”.

EDUCATION

CORE COMPETENCIES

Youth Leadership Program April 2019

COURSES AND CERTIFICATIONS

Management skills, teamwork, conflict resolution, and multicultural team coordination. Strategic planning and design of community initiatives. Mentoring and facilitation of group communication dynamics. Dentistry

University of Health Sciences “Hugo Chávez Frías”. September 2022 - To graduate 2027 JUHANN CHONG

Maturín, Monagas, Venezuela ************@*****.*** +58-424-***-**** Bilingual (English/Spanish) Remote Work Immediate Availability Bilingual Communication (English/Spanish) Document Translation Scheduling & Calendar Management Confidential Records Management Client Intake & Coordination CRM Systems (Trello

& others) Microsoft Office Suite (Word, Excel, Docs) Phone & Email Correspondence Invoicing & Transaction Processing Remote Work Attention to Detail Organizational Skills Customer Service Representative Venezuela

Distribuidora y Comercializadora 707 C.A April 2018 – November 2018 Delivered personalized client attention, clarifying inquiries and guiding clients through service options.

Increased sales through persuasive communication and effective commercial advisory. Handled objections and negotiations to convert inquiries into confirmed sales. Andres Bello Catholic University

Hard Skills April 2019

SKILLS

Bilingual English–Spanish (Written & Verbal) Document Translation CRM Management Microsoft Office Suite (Word, Excel) Google Docs Scheduling & Calendar Coordination Records Management

Remote Work Tools SEO Writing Content Creation Soft Skills

Effective Communication Compassionate Client Relations Organizational Skills Attention to Detail Adaptability Confidentiality & Discretion Self-Management Proactive Thinking Intercultural Competence

AVAILABILITY & REMOTE SETUP

Stable high-speed internet connection Personal equipment for remote work Flexible schedule Immediate availability

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