Front Office Assistant II, Medical Receptionist

Wendi Gearhart

302-***-**** **********@*******.*** Clayton, DE 19938

PROFESSIONAL SUMMARY

Highly organized and professional Front Office Assistant II with a proven track record of providing exceptional customer service and multitasking in a fast-paced medical environment. Skilled in medical terminology and communication, with a talent for keeping accurate records and scheduling appointments. A team player with excellent listening skills and a commitment to maintaining a clean and well-stocked work area. SKILLS

Knowledge of Medical Terminology Customer Service Skills Communication Skills Ability to Multitask Listening Skills Teamwork Professional Organization Skills EXPERIENCE

FRONT OFFICE ASSISTANT II, Dover, DE

Bayhealth, April 2024-Present

• Greet patients

• Check in/check out

• Register patients in system

• Inform patients of practice policies

• Schedule new patient and established patient followup appointments

• Activate patient files

• Keep, update, and maintain records

• Schedule tests and facilitate referral/auth for that test

• Answer phones

• Check voicemails

• Scanning

• Faxing

MEDICAL ASSISTANT, Dover, DE

Nephrology Associates, PA, December 2017-October 2023

• Prepare charts for patient upcoming appointments by obtaining lab work, office notes, and imaging

• Schedule and administer injections

• Take patients to exam rooms record vital signs and update medical history

• Refill prescriptions

• Help with phones as needed

• Obtain, record, and discard urine specimens

• Keep lab area and exam rooms clean, neat, and well stocked

• Scan patient charts

FRONT DESK RECEPTIONIST/MEDICAL ASSISTANT, Dover, DE The Orthopaedic Spine Center, January 2015-December 2017

• Take patients to exam rooms record vital signs and update medical history

• Answer phones, check in patients, schedule appointments

• Collect copays, self pays, and balances due on account

• Handle Medical Records Request

FRONT DESK RECEPTIONIST/MEDICAL ASSISTANT, Dover, DE Delaware Back Pain, May 2005-July 2014

• Scan patient charts

• Check In/Check Out

• Schedule appointments, update patient demographics, answer phones, confirmation patient appointments

• Handle request for medical forms and records, narrative reports, and depositions

• Collect copays, self pays, and balance due on account

• Take patients to exam rooms record vital signs and update medical history EDUCATION

CERTIFICATION, Dover, DE

DelTech Community College, May 2005

DIPLOMA, Smyrna, DE

Smyrna High School, June 1995

CERTIFICATIONS

• BLS • Medical Office Technician Certification

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