Customer Service Representative - Client Support Expert

Jayda Bollettino

Henderson, NV 702-***-**** **********@*****.***

Professional Summary

Customer service professional with 3+ years of administrative and client relations experience supporting executives and managing front desk operations. Skilled in phone, email, and virtual communication, appointment scheduling, and document management. Adept at working independently in remote environments with strong organizational and time management abilities. Committed to delivering positive customer experiences and continuous improvement. Professional Experience

Pro Health Wellness Group Mar 2026 - Present

Executive Assistant Las Vegas, NV

• Managed calendars, coordinated meetings, scheduled and confirmed appointments, and organized virtual meetings.

• Administrative & Operational Support – Supported daily business operations and ensured efficient workflow.

• Client Communication & Relationship Management – Served as the primary point of contact while providing professional customer service using customer relationship management practices.

• Document & Records Management – Prepared, organized, and maintained accurate documents, reports, and confidential records.

• Remote Collaboration & Organization – Worked independently in a remote environment while managing priorities, meeting deadlines, and collaborating with teams virtually.

• Responded to client inquiries via phone, email, and text, delivering accurate benefit and service information. SmithJain Law Firm Mar 2024 - Mar 2026

Administrative Assistant Henderson, NV

• Serve as primary point of contact for clients via phone, email, and in-person communication

• Manage calendars, schedule appointments, coordinate meetings, and confirm follow-up details for multiple staff members.

• Handle confidential legal documents and client information with discretion

• Prepare meeting spaces and assist with administrative and clerical tasks

• Performed data cleaning, preparation, and analysis while developing and maintaining accurate, well-organized spreadsheets.

• Assisted with client billing by preparing and processing invoices and ensuring accurate records of billable services.

• Responded to client inquiries and scheduled, confirmed, and followed up on appointments via phone and email. Self-Employed

Salon Owner / Nail Technician

• Managed daily salon operations including appointment scheduling, client communication, and service delivery.

• Provided professional nail services including structured manicures, pedicures, nail art, and nail care treatments.

• Built and maintained a loyal client base through strong customer service and personalized consultations.

• Handled business administration such as payments, inventory management, and supply ordering.

• Maintained strict sanitation and hygiene standards to ensure a safe and professional environment.

• Promoted services through social media and client referrals to grow the business.

• Managed bookkeeping, pricing, and scheduling to maintain efficient business operations. McDonald’s Jul 2021 - May 2024

Direct Manager NV

• Supervised staff during high-volume shifts and ensured operational efficiency

• Managed cash handling, shift balancing, and inventory coordination

• Trained and onboarded new employees while maintaining service standards Education & Certifications

Aveda Institute 2024

Nail Technician License Las Vegas, NV

Silverado High School

High School Diploma

Key Skills

• Administrative & Organizational Skills: Administrative Support & Virtual Assistance, Calendar & Appointment Management, Front Desk Operations & Client Intake, Data Entry, Filing & Document Preparation, Time Management & Multitasking

• Communication & Customer Service: Email & Phone Communication, Multi-Line Phone Systems, Customer Service, Client Relations & Conflict Resolution, Confidential Information Handling, Virtual Meetings

• Technical & Software Proficiency: Microsoft Office (Word, Excel, Outlook, PowerPoint), Google Workspace (Docs, Drive, Calendar), Cash Handling & POS Systems, Customer Relationship Management Certification

• Nail Technician License

• High School Diploma

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