Customer Service and Delivery Operations Specialist

J T Jalen Thach

Chicago, IL ***** 773-***-**** ********@*****.***

PROFESSIONAL

SUMMARY

Dynamic and results-driven professional with a strong background in customer service and delivery operations, honed at Hawaiian Bros and Buffalo Wild Wings along with Amazon. Proven ability to enhance efficiency and satisfaction through effective communication and adherence to safety protocols. Skilled in kitchen maintenance and register operation, consistently delivering exceptional results in fast-paced environments.

SKILLS Customer Service

Kitchen Maintenance

Delivery Service

Register Operation

OSHA Safety

WORK HISTORY CREW MEMBER 04/2024 to 10/2024

Hawaiian Bros Kansas City

Delivered exceptional customer service, ensuring satisfaction and repeat business.

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• Prepared food items following established recipes and safety protocols. Operated kitchen equipment efficiently, maintaining a clean and organized workspace.

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Collaborated with team members to streamline operations during peak hours.

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SERVER 02/2024 to 06/2024

Buffalo Wild Wings

Assisted in performing routine maintenance and repairs on residential properties.

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• Operated hand and power tools safely for various repair tasks. Supported senior handyman in diagnosing issues and formulating effective solutions.

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Collaborated with team members to complete projects efficiently and on schedule.

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HANDYMAN HELPER 01/2026 to 07/2026

JP6 Services Chicago, IL

Assisted in performing routine maintenance and repairs on residential properties.

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• Operated hand and power tools safely for various repair tasks. Supported senior handyman in diagnosing issues and formulating effective solutions.

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Collaborated with team members to complete projects efficiently and on schedule.

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AMAZON DELIVERY ASSOCIATE 02/2025 to 12/2025

Amazon

Operated delivery vehicles to ensure timely and accurate package deliveries.

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Managed route optimization to enhance delivery efficiency and reduce transit times.

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Maintained vehicle cleanliness and functionality by conducting regular inspections.

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Collaborated with team members to address customer inquiries and resolve issues promptly.

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EDUCATION Bachelor of Arts Sports Communication 05/2025 Avila University, Kansas City, MO

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