Customer Service & Operations Specialist

Christopher Barnes

Tulsa, OK ***** +1-918-***-**** ******@*****.***

Summary

Customer service professional with experience managing daily operations, training teams, and handling customer inquiries in fast-paced retail settings. Skilled at listening intently, resolving issues within defined standards, and documenting detailed information to improve support processes. Proven track record of creating positive customer experiences and maintaining efficient workflows.

Work experience

UberEATS, DoorDash Dasher/Delivery Driver January 2026 - Present After being laid off in January I’ve been doing this full time seven days a week working 70+ hours a week. Okie Wonderland Store Manager April 2022 - January 2026 Doing normal budtender stuff and running our third location alone most days. Keeping inventory stocked, taking in new orders, verifying through metrc, helping customers and opening and closing the store. Working with flowhub here. Training new employees is one of my jobs here as well. I take new hires for a couple days or weeks, depending on how they are doing, then they go off to one of our other locations. Lots of cannabis experience. I have vast knowledge of what customers want and what they expect out of their stores and budtenders. Good people skills, I have spent a long time doing customer service. Building relationships and making people comfortable is definitely one of my specialties.

• Responded to customer inquiries via phone, email, and in-person, ensuring a high level of customer service and satisfaction

• Managed inventory control using Flowhub system, processed new orders and verified product through Metrc, maintaining accurate records

Great Grass LLC Manager October 2021 - April 2022 Co-manager of a upstart dispensary, learned all the ins and outs of systems management, inventory management, budtender management, omma reports, and all your normal management tasks as far as the day to day of running the business. Have a vast knowledge of the industry and products. Built some good connections with companies and representatives of companies. Opened and closed the store, took care of scheduling, made bank runs, and managed cash flow day to day. Took care of Weedmaps advertisements, keeping menu up to date, sales. Came up with daily deals every week. We also put on events at our dispensary so I have some experience coordinating workers and getting things done on schedule and in a presentable manor. I love the cannabis industry and I believe in helping patients as my career path. NIrvana Cannabis Co Budtender June 2021 - October 2021 Budtender normal customer service, and inventory management. Strong passion for the industry and helping people get the medicine they need. Counting the drawer at the end of the night.

• Collected and documented detailed customer preferences and order information, ensuring attention to detail and tailored product recommendations

Tulsa World Newspaper Courier/Independent Contractor July 2020 - July 2021 I throw paper routes 7 days a week

Love's Travel Stops & Country Stores Sandwich Artist February 2019 - June 2020 I work overnight and do most of the deep cleaning, stocking, and prep. I make sandwiches and help out around the normal store running the register and other stocking/cleaning tasks. I work alone every night so my time management skills and work ethic are good. Also trusted to run the place by myself. Braums Cook February 2014 - May 2014

Reasors Customer Service Clerk September 2012 - September 2013

• Acted as first point of contact for customers, handling inquiries, returns, and complaints at the service desk to deliver exceptional customer service

Education

Adair High School High school diploma Adair, OK 2009 - 2013 Skills

• Customer Service & Communication: Customer service, Writing skills

• Technical Proficiency: Microsoft Word, Computer operation, POS

• Retail & Sales: Retail sales, Sales, Merchandising, Cashiering, Cash handling, Cash register

• Operations & Logistics: Inventory Control, Inventory management, Delivery Driver Experience, Courier, Food Service, Food Preparation, Food Safety, Payroll

• Management & Leadership: Shift management, Store management, Retail Management, Leadership, Time Management

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