Customer Experience & Operations Leader

KALLIE MELENDEZ

Customer Experience & Operations Leader

Minneapolis, MN Open to Remote & Relocation

612-***-**** **********@******.***

Professional Summary

Dynamic customer experience and operations leader with 20+ years of success leading teams, improving customer satisfaction, solving complex problems, and driving operational excellence. Recognized for building high-performing teams, resolving escalated customer concerns, improving workflows, and creating exceptional service experiences. Trusted by leadership to coach employees, strengthen customer loyalty, and deliver results in fast-paced environments. Ready to bring strategic leadership, accountability, and an unwavering commitment to excellence to an organization focused on growth.

Core Competencies

Customer Experience • Customer Success • Team Leadership • Operations Management • Employee Coaching • Performance Management • Customer Retention • Escalation Resolution • Process Improvement • CRM Systems • Microsoft Office • Cross-Functional Collaboration • Quality Assurance • Remote Leadership • Training & Development • Conflict Resolution • Data & Records Management

Professional Experience

Customer Service Manager Zaza Dreamland 2019-Present

Lead customer service operations while coaching and developing team members.

Resolve complex customer issues quickly while protecting brand reputation.

Partner with leadership to improve service processes and customer engagement.

Implement training that improves consistency, professionalism, and accountability.

Support marketing initiatives and customer loyalty programs.

Deliver personalized service that builds lasting customer relationships.

Dispatch Supervisor Minneapolis Public Schools 2019-2021

Supervised transportation staff and coordinated daily operations.

Managed emergencies using Crisis Intervention, First Aid, and CPR training.

Built trusted relationships with administrators, families, and staff.

Maintained accurate transportation records and operational documentation.

Transportation Supervisor MTN 2015-2019

Managed scheduling, routing, and DOT-compliant transportation operations.

Maintained compliance documentation with exceptional attention to detail.

Improved efficiency through planning and operational coordination.

Correctional Officer Plainfield Correctional Facility 2012-2015

Maintained safety and security in a high-pressure environment.

Managed confidential records and incident documentation.

Responded professionally to emergencies and conflict situations.

Education

Bachelor of Science, Criminalistics & Criminal Science

Indiana University Bloomington

Certifications

Class B CDL

Crisis Intervention Certified

First Aid & CPR Certified

Contact this candidate