Remote Data Entry & QA Specialist

CRYSTAL FERGUSON

Chart Retrieval Specialist. Dedicated Customer Service Professional Data Analysis, CRM, Problem-Solving, CMS, Prime

*****************@*****.*** 513-***-**** Cincinnati, Ohio SUMMARY

Worked as a Chart Retrieval Specialist, transferring electronic medical records and charts. Dedicated Customer Service professional with expertise in service delivery and proven multitasking skills. I am committed to maintaining professional relationships to increase profitability and drive business.

EXPERIENCE

NMR Examworks – Quality Assurance Specialist – (Remote) 3280 Peachtree Road NE, Suite 2625, Atlanta, Georgia

Feb 2026 - Jul 2026

● Strong attention to detail and analytical skills

● Proficiency in data collection, analysis, and reporting

● Knowledge of quality assurance tools, methods, and concepts

● Effective verbal and written communication skills

● Ability to work collaboratively in a team environment Conduent – Customer Service Representative (Remote) – 100 Campus Drive, Suite 200, Florham Park, New Jersey.

Jan 2025 – May 2025

● Manage inbound and outbound customer calls.

● Troubleshoot technical or service-related concerns.

● Document interactions in the CRM system.

● Follow up on unresolved cases.

ShareCare – HDS Chart Retrieval Specialist (Remote) – 255 East Paces Ferry Road Suite 700, Atlanta, Georgia 30305

Jul 2024 – Nov 2024

● Complete release of information requests, including retrieving patient medical charts electronically.

● Scanned medical records accurately and transmitted them daily.

● Established procedures and standards of quality and productivity

● Performed quality checks on all work to ensure the accuracy of the release, confidentiality, and proper invoicing

Dish Satellite/Ting Mobile – Customer Service Representative (Remote) – 9601 S. Meridian Blvd., Englewood, Colorado, 80112

Jul 2022 – Apr 2023

● Handled high-call volume, chats, and emails daily

● Initiated proactive and engaging communication with subscribers.

● Crafted compelling messages that effectively conveyed the value of products and services.

● Responded promptly to subscribers’ inquiries and provided accurate information. Concerned with enhancing overall satisfaction.

● Utilized analytics tools to track subscriber engagement, sales performance, and other relevant metrics. Generated regular reports on key performance indicators, providing insights and recommendations for improvement.

● Adhered to company policies and scripts to consistently achieve call time.

● Calculated correct order totals, updated accounts, and maintained detail Select Specialty Hospital – Nursing Assistant – 2139 Auburn Ave 3rd Floor Cincinnati, OH 45219

Nov 2015 – Jan 2022

● Improved training of new hires by 15% using an empathetic communication strategy, creative problem-solving, and adaptable critical thinking

● Assisted patients with activities of daily living to enhance comfort and well-being.

● Assisted with billing and projects.

● Reviewed claims to ensure edits were set up.

Department of Developmental Disabilities – Independent Provider (Contract) – 30 E. Broad St., 13th Floor, Columbus, OH 43215

Feb 2011 – Nov 2015

● Enhanced client satisfaction by providing personalized, attentive care to each individual.

● Improved the client’s overall well-being through dedicated assistance with activities

● Developed a strong rapport with clients and their families, fostering trust and open communication

SKILLS

Retrieved Electronic Medical Records, Microsoft Word, Excel, Zendesk, Content Management Systems (CMS), Salesforce CRM, Prime, Analysis, Adobe, EPIC, Testing and Debugging, Database Management, Problem-Solving

EDUCATION

Western Hills High School, Cincinnati, Ohio – Diploma

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