Administrative Records & Customer Service Specialist

KRISTOPHER A. COLE

Cleveland, TX 346-***-**** **********.*****@*****.***

Professional Summary

Detail-oriented Administrative Professional and Customer Service Representative with 15+ years of experience in administrative support, data entry, records management, scheduling, and confidential document handling. Proven ability to manage high-volume workloads, resolve customer and internal inquiries accurately, and maintain data integrity across multiple systems. Skilled in Microsoft Office, database management, CRM/records systems, report writing, and multi-department coordination in fast-paced, remote, and production-driven environments.

Core Skills

Administrative Support • Data Entry (60+ WPM) • Records Management • Customer Service Representative • Microsoft Excel • Microsoft Word • Outlook • CRM/Database Systems • Document Management • Scheduling • Calendar Management • Email Management • Phone & Multi-Line Support • Report Writing • Data Accuracy & Quality Control • Confidential Records • Multi-Tasking • Team Leadership • Time Management • Remote Collaboration Tools

Professional Experience

Liberty County Sheriff's Office — Administrative Records & Data Entry Specialist (Booking Officer)

Nov 2024–Present

• Perform high-volume data entry and maintain confidential records with 100% accuracy under strict compliance standards.

• Process and verify documentation for accuracy, completeness, and regulatory compliance.

• Prepare detailed reports and maintain multiple databases used by cross-functional teams.

• Serve as front-line point of contact, providing clear, professional communication to the public and coordinating information across multiple departments.

HSS Inc. — Customer Service & Administrative Support Officer

Jun 2022–Jun 2024

• Delivered professional, front-line customer service to clients, visitors, and staff, resolving inquiries and concerns promptly.

• Maintained accurate documentation, logs, and incident reports with strong attention to detail.

• Managed scheduling and daily administrative tasks to support smooth site operations.

Texas Public Safety & Investigations — Site Supervisor / Administrative & Customer Relations Lead

Jun 2019–Jun 2022

• Supervised staff scheduling, payroll reporting, and daily administrative operations for multiple sites.

• Acted as primary customer service liaison, resolving client concerns and maintaining strong working relationships.

• Trained and led team members on documentation standards and reporting procedures.

Education

High School Diploma – Stony Point High School

Contact this candidate