Administrative Support Coordinator
Resume:
Voleta Pereira
********@*****.***
Calgary, AB
PROFILE SUMMARY
Highly proficient in Microsoft Office Suite, I am a quick learner who eagerly embraces new skills and follows guidelines with precision. With a strong ability to work independently and with teamwork effectively in a confidential environment, prioritize tasks, and multitask efficiently. I possess excellent time management, attention to detail, customer service orientation, & interpersonal, and communication skills. Handling a wide range of individuals with professionalism and courtesy comes naturally to me, ensuring their total satisfaction and managing confidential matters. CORE COMPETENCIES
Microsoft Office Proficiency
Adobe Creative Suite
Data Management
CRM Management
Administrative Assistance
Calendar and Email Management
Web Conferencing
Virtual Collaboration
Interpersonal Communication
Confidentiality & Professionalism
TECHNICAL SKILLS
MS Office: O365, MS Project, Excel,
Word, PowerPoint, Access, Outlook,
Publisher
Adobe: Acrobat Pro, InDesign,
Illustrator, Photoshop, Creative Suite
CRM/Databases: Customer
Service/Salesforce
Document Management Systems:
SharePoint, Google Drive, Dropbox &
Kofax
Records Management Systems:
HRIS (Adrenaline)/Filing Cabinets
Calendar and Email Management:
Microsoft Outlook, Google Calendar
Data Entry and Spreadsheet
Management: Excel, Google Sheets
Web Conferencing Tools: Zoom,
GoToMeeting, Microsoft Teams
QuickBooks: Accounting
Virtual Collaboration Tools:
Microsoft SharePoint, Slack, Doodle,
Google Workspace
EDUCATION
Office Administration – Executive
Diploma, Centennial College, Toronto,
ON
Business Administration – High
School Diploma, Philip Pocock CSS,
Mississauga, ON
WORK EXPERIENCE
GOVERNMENT OF CANADA – SERVICE CANADA Jan’25-Present ADMINISTRATIVE SUPPORT – BENEFITS DELIVERY SERVICES BRANCH
Sorting and scanning both regular and registered mail, ensuring envelopes are properly pre-sorted
(e.g., CPP, OAS, DSB, CDCP, and IO work items).
Monitoring print requests received from processing agents in a timely manner and organizing the printing requests in order, ensuring all requests are processed and transferred as needed.
Prioritizing and ensuring emails are addressed promptly and accurately.
Being flexible and adaptable in handling various administrative duties to support the team’s needs throughout the week.
Assisting in the retrieval of files from storage, scanning, archiving requested files, and ensuring documents are correctly stored and retrieved based on case requirements. UNIVERSITY OF NEW BRUNSWICK May’24-Sept’24
ADMINISTRATIVE ASSISTANT – OFF-SITE CONSTRUCTION RESEARCH CENTRE
Acted as the initial point of contact for faculty, students, staff, industry partners, and the public on matters relating to the Centre, providing exceptional customer service and information.
Served as the first point of contact for all Centre visitors, offering professional assistance with their inquiries and ensuring a welcoming environment for internal and external stakeholders.
Assisted with paperwork, invoicing, calendar management, and handling all shipping and receiving tasks to ensure smooth day-to-day operations.
Collaborated with the Faculty of Computer Science (FCS), Information Technology Services (ITS), and Facilities Management (FM) to coordinate repairs, address infrastructure issues, and ensure the Centre's equipment and facilities were operational.
Managed the Director's calendar by scheduling appointments, screening and prioritizing meeting requests, and ensuring timely follow-ups on all matters related to the Centre's operations. CONNORS STILWELL Aug’23-March’24
EXECUTIVE ASSISTANT
Opened files, performed conflict checks, and assembled closing folders and binders.
Corresponded with clients via email and phone, as well as processed client payments.
Attended meetings, completed follow-ups, reviewed, cross-verified, and merged details as required.
Managed inbound and outbound phone calls, complex calendars, scheduling meetings, & appointments.
Reviewed, revised, & drafted routine correspondence, letters, and other legal documents upon the lawyer’s instructions.
Facilitated clear and concise communication among team members regarding client work status, and assisted with time entries, billing, & report generation.
Prioritized workload to ensure accurate & timely completion of tasks and have provided additional support to the Partners and the team with daily activities to enhance their productivity. YORKVILLE UNIVERSITY May’22-May’23
ADMISSIONS COORDINATOR
Managed student data in Salesforce and YSIS for record management and maintenance of official files.
Handled mail, including transcripts, stamping, scanning, filing and inputting relevant information using the digital student information system.
Assisted with program options, maintained databases, verified prerequisites, and forwarded applications to the respective departments.
Attended meetings, completed follow-ups, reviewed, cross-verified, and merged details as required.
Submitted completed files, processed manual fees and incoming documents, completed email requests from management and advisors, and sent out meeting minutes.
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