Lead Generation and Customer Service Specialist
Resume:
Barbara Iannucci
Wilmington, DE 19810
************@*****.***
Objective:To be an asset to the company, utilizing proficient office and customer service skills. Skills:Types - 50 wpm Numeric Data Entry - 10,000 kph Filing Lead Generation/Marketing
Scheduling Appointments
Operates Multi-line Telephone and Fax Equipment
Computer Operation – Windows 2000, Word 2000, Excel 2000, PowerPoint 2000 Experience:
2023-current Sobieski Heating and A/C, Glen Mills, PA Lead Generator. Worked out of Costco to capture leads for potential sales. 2022-2024 DVRM Quinol Vitamins, Glen Mills, PA
Lead Generator. Worked out of Costco to sell vitamins and related products. 2021-2022 Gutter Helmet, Glen Mills, PA
Lead Generator. Worked out of Costco to capture leads for potential sales and set up appointments
2020-2021 Transform Division of Sears Home Improvements, Newark, DE Worked out of BJ’s for the home improvement department to capture leads for potential buyers.
2009-2020 Bath Fitters Corporation, Wilmington, DE Worked with in the mall to promote services offered by bath fitters and obtain leads Team leader where I trained new employees and made weekly schedules 2006-2009 Sears Home Improvements, Wilmington, DE
Marketed services to customers for home improvement services within the Sears retail stores
2005 Professional Staffing, Employee Training & Development, Claymont, DE Student
Participant in a training program designed to provide entry-level skills for various business fields. Areas of competence include: filing, use of 10-key calculator by touch, and alphabetic keying. In addition to above, training was received in customer service, Word 2000, Excel 2000, and PowerPoint 2000 for Windows. Participants also engage in an in-depth assessment of their personal strengths and weaknesses through a program that addresses effective listening, communication skills, understanding people, problem solving, and team building.
2001-2004 Applied Card Systems, Glen Mills, PA
Collections Representative
Made outbound calls to delinquent customers regarding credit debt Worked delinquent buckets from card holder accounts from 30 to 120 days past due 1992-2000 First USA, Wilmington, DE
Customer Service Representative
Sorted and reviewed credit card applications for eligibility requirements for credit card insurance
Reviewed telemarketing tapes for eligibility for insurance Corresponded with lawyers for credit disputes
Provided customers with instructions for disputing insurance rejections 1984-1986 Cigna Corporation/EDS, Wilmington, DE
Assistant Underwriter
Underwrote renewal questionnaires for the N.J. Automobile Association Analyzed questionnaires and input information into computer Assistant supervisor for temporary employees
Trained temporary employees
Education:
2005 Business Skills Training Program, Professional Staffing, Employee Training & Development, Claymont, DE
1997 American Institute of Banking - Law and Banking, Write It Right, Business English, Analyzing Financial Statements, Accounting Basics, Spanish for Bankers, Word Perfect, Excel, PowerPoint, and Microsoft Word
Honors and Awards:Received Employee of the Month Award at First USA and Cigna Corporation/EDS References:Furnished upon request
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