Order Management & Logistics Compliance Specialist

JOSHUA DEVATHALA

Elgin, IL ***** 708-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Dedicated professional with a strong background in customer service and order management. Proven track record in optimizing logistics processes, enhancing order accuracy, and reducing costs through effective contract negotiations. Demonstrates adaptability in fast-paced environments while maintaining high standards of service and compliance.

SKILLS

EXPERIENCE

Order Management Delivery Operator, Oct 2023 - June 2026 Siemens Building Technologies - Buffalo Grove, IL

• Oversaw end-to-end customs documentation, including certificates of origin, commercial invoices, and bill of lading for shipments across [Regions/Countries], ensuring compliance and timely processing.

• Reduced international freight costs by annually by optimizing container utilization and renegotiating contracts with 3PL providers.

• Improved International order accuracy to 99% by implementing a new validation process in [ERP System, SAP]

• Increased on-time delivery (OTD) for international consignments through improved carrier management and proactive tracking.

• Managed International inventory levels across multiple warehouses, reduced excess stock by and optimizing stock-in-transit.

• Active listener

• Communication

• Computer skills

• Customer service

• Interpersonal skills

• MS Office

• Leadership

• Management skills

• Problem-solving

• Time management

• Transferable skills

• Addressed supply chain disruptions from international port congestion, resulting in a decrease in shipping delays and improved delivery reliability.

• SAP SD/MM, Oracle SCM, TMS, WMS, MS Excel (pivot tables, VLOOKUP).

• Import/Export Compliance, 3PL Management, Dangerous Goods Handling, Incoterms 2020, Demand Planning.

• Cross-cultural communication, negotiation, crisis management, attention to detail.

• Managed international order processing, ensuring accurate entry and tracking customer shipments.

• Coordinated with international carriers, freight forwarders, and customs brokers to ensure timely delivery across global markets.

• Monitored shipment status and proactively resolved delivery delays, customs clearance issues, and routing problems.

• Ensured accuracy of shipping documentation, including commercial invoices, packing lists, and export compliance paperwork, facilitating smooth customs clearance and timely deliveries.

• Communicated with customers and internal teams to provide real-time order updates and delivery confirmations.

• Scheduled and dispatched shipments while optimizing delivery timelines and transportation costs.

• Used logistics management systems / ERP tools to track orders, inventory movement, and delivery performance.

• Ensured compliance with international shipping regulations, import/export policies, and documentation standards.

• Analyzed delivery performance metrics to identify opportunities for process improvement and cost reduction.

• Coordinated with warehouse, procurement, and transportation teams to ensure smooth order fulfillment.

• Resolved customer inquiries related to shipment status, order discrepancies, and delivery issues.

• Maintained high service levels by ensuring on-time delivery and accurate order fulfillment.

• Handled escalations related to lost shipments, customs delays, or documentation errors.

• International Logistics Coordination

• Order Management Systems (OMS) / ERP

• Freight & Carrier Coordination

• Import/Export Documentation

• Shipment Tracking & Dispatching

• Customs Compliance

• Customer Service & Issue Resolution

• Supply Chain Operations

Customer Services Support Operator, Oct 2022 - October 2023 Siemens Building Technologies - Buffalo Grove, IL

• Conducted technical and/or administrative, mainly pre-defined support activities for service operations and delivery.

• Processed incoming orders, inquiries and/or requests regarding products and/or services.

• Performed order management for assigned customers, manages and files client information in the information system.

• Supported customers remotely and onsite and provides 1st level user support in case of arising issues.

• Passed complex issues and questions to respective qualified Service Technicians or Service Engineers.

• Assists with clients and sale representatives to clarify orders and issues.

• Participates in investigating and resolving commercial and/or technical problems.

• Supports pre-and/ or post sales technical product advice for development, implementation and operation of customer solutions.

• Deals with licenses and SAP system.

Customer Service, Jul 2021 - Oct 2022

Home Depot – Schaumburg, IL

• Assisted customers via phone with order placements, payment processing, and resolving issues.

• Managed product returns for customer satisfaction

• Coordinated same day delivery and managed customer returns and exchanges to enhance satisfaction.

• Processed customer orders to ensure timely fulfillment.

• Assisted customers with wrong orders

• Processed orders

• Answered phones and provided assistance with other departments

• Used computers to look up/enter inventory information

• Handled Truck and equipment rentals

Customer Service, Jan 2021 - Jul 2021

Chick Fil A - Elgin, IL

• Improved customer satisfaction rates by answering customers' questions and resolving issues efficiently.

• Delivered prompt service by providing silverware, extra napkins, and swiftly addressing spills to enhance customer experience.

• Took orders outside and stuffed drinks.

• Sanitized and organized sections, ensuring clean tables, counters, and kitchen surfaces for customer satisfaction.

Golf Course Groundskeeper, May 2020 - Jun 2020

Schaumburg Golf Club – Schaumburg, IL

• Applied weed-control and pest-killing chemicals to lawns to protect growth and improve attractiveness.

• Removed overgrowth, hazards and debris from common pathways to improve usability.

• Diagnosed problems with equipment and performed regular maintenance to keep equipment functional.

• Cared for lawns by mulching, aerating, weeding, grubbing and trimming and edging around walks, walls and flower beds.

• Maintained grounds including trimming, weeding and general clean-up. Custodian/Chef's Assistant, Oct 2019 - Nov 2019

PL8 – Barrington, IL

• Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross- contamination while maintaining food safety guidelines.

• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

• Utilized culinary and cutlery tools to prepare various foods for cooking or cold dish presentations.

• Used downtimes to prepare ingredients and restock supplies for expected busy periods.

• Taught how to make several key meals to help in busy times and assisted chef with various meals. Restaurant Busser/Waiter, Dec 2016 - Dec 2016

Yu's Mandarin Restaurant – Schaumburg, IL

• Improved customer satisfaction rates by answering customers' questions and resolving issues efficiently.

• Delivered efficient service by promptly providing additional silverware, extra napkins, and addressing spills.

• Collaborated with staff to streamline tasks, enhance productivity and ensure tables were promptly ready for incoming guests.

• Sanitized and cleaned assigned sections, maintaining cleanliness of tables, counters, and kitchen surfaces.

• Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning. Customer Service, May 2015 - Aug 2016

AMITA Health Alexian Brothers Medical Center – Elk Grove Village, IL

• Managed general office duties, including answering multi-line phone system, routing calls, and greeting visitors to ensure effective communication.

• Welcomed guests warmly and professionally to create a positive first impression.

• Sorted, opened, and routed incoming messages to enhance response time for business and customer needs.

• Created and updated physical records and digital files to maintain current, accurate and compliant documentation.

Customer Service/Cleaner, May 2014 - Aug 2014

Bartlett Public Library District – Bartlett, IL

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Responded to customer requests for products, services and company information.

• Maintained and organized merchandise(books) including organizing racks, shelves, books etc. EDUCATION

Elgin Community College - Elgin, IL (Current)

University Of Illinois at Chicago - Chicago, IL

High School Diploma – Schaumburg Christian School

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