Client Service & WhatsApp Commerce Onboarding Specialist
Resume:
SKILLS
CONTACT
EDUCATION
LANGUAGES
ABOUT ME
PROFESSIONAL WORK EXPERIENCE
ADYASHADAS
Client Service Manager
English (Fluent)
Hindi (Fluent)
Odia (Fluent)
Bengali (fluent)
AMITY UNIVERSITY,NOIDA
Master of Business
Management
2016 - 2019
AMITY BHUBANESWAR
Bachelor of Business
GPA- 9.00
****************@*****.***
Sector 44,Noida
Client Servicing
Team leadership and
management
Onboarding process design and
optimization
Knowledge of WhatsApp features
and capabilities
Communication and stakeholder
management
Data analysis and decision-making
based onmetrics
Trade India(Sep 2022-Nov 2024)
Onboardingspecialist(Whatsapp For Commerce Products) Experienced in WhatsApp API integration, client onboarding, and client servicing, with a strong focus on customer support, relationship management, and ensuring seamless client experience.
Guide stakeholders to the setup process for WhatsApp Business accounts and tools.
Assist in the configuration of WhatsApp Business APIs to integrate with existing systems and platforms.
Provide training sessions and resources to businesses on how to use WhatsApp for Commerce features effectively.
Offer ongoing support to troubleshoot issues and optimize the use of the platform.
Help businesses customize their WhatsApp Business profiles, including setting up automated responses, catalogs, and product showcases. Assist with integrating WhatsApp with other e-commerce tools and CRM systems.
Maintain and organize information on distributors and customers. Track interactions and transactions to ensure accurate records. Develop and nurture relationships with distributors and key customers.
Address concerns and feedback to improve satisfaction. Provide tools and resources to help distributors increase sales. Analyze sales data to identify trends and opportunities. Create and manage campaigns to engage distributors. Communicate updates, promotions, and product information effectively.
1 Click Distributors(Nov 2024-Present)
Client Service Manager
Managing client accounts and relationships.
Understanding distributor appointment requirements. Coordinating with internal teams for lead generation and verification. Sharing updates and progress reports with clients. Handling client concerns and resolving issues.
Following up with prospects and distributors.
Ensuring timely service delivery and client satisfaction. Working towards client retention and business growth. Trade India(April 2022-August 2022)
CRM Department(Get Distributor Service)
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INTERNSHIP
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SQUAREYARDS (Feb 2021-Nov 2021)
Assess Lead Potential: Evaluate whether the leads meet certain criteria that make them worth pursuing (e.g., budget, need, authority).
Categorize Leads: Classify leads based on their readiness to buy, potential value, or level of interest. Augment Information: Add additional relevant details to leads (e.g., industry, company size) to enhance the quality of the lead profile.
Update Records: Correct or update any outdated or incomplete information in the lead database. Check Authenticity: Ensure that leads are genuine and not fraudulent or duplicate entries. Verify Contact Information: Check that lead details such as names, phone numbers, email addresses, and company names are accurate and valid. Lead Verification Department
Trade India(Dec 2021-March 2022)
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