Technical Program Manager - Healthcare AI Transformation

Yasmin Ansari

Contact Number: +917********* E-mail: ********@*****.***

13+ Years in Enterprise Technology Technical Program Management Healthcare Digital Transformation AI Enablement Certified Scrum Master (CSM®) AISC Certified AI-Powered People Manager (CPE QAS) PROFESSIONAL SUMMARY

Technical Program Manager with 13+ years of experience delivering enterprise technology programs, Agile transformations, digital modernization, and AI enablement across Healthcare, Digital Experience, and Enterprise Software domains. Proven expertise in leading large-scale cross-functional programs, managing 2 technology portfolios comprising 6 concurrent projects, coordinating 80-member engineering team. Certified Scrum Master (CSM®) and AISC-certified, with a strong technical background Java, Spring Boot, AWS, Microservices, SDLC, DevOps, and Generative AI. Led enterprise GitHub Copilot adoption for engineering teams by defining AI governance, enabling responsible AI usage, and improving developer productivity through structured training and engineering best practices.

KEY CAREER HIGHLIGHTS

13+ years of experience in Enterprise Technology Delivery, Technical Program Management, and Agile Leadership.

Managing 2 enterprise portfolios (Mobile and Telehealth) consisting of 6 parallel technology projects.

Leading delivery across an 80-member cross-functional teams. Partnering with 8 senior business and technology stakeholders across global teams.

Delivering 30+ production releases annually while maintaining delivery quality and governance.

Led enterprise rollout of GitHub Copilot across 35 engineers.

Recruited 20 Java Engineers while mentoring and upskilling 15 fresher Engineers.

Extensive Healthcare domain experience supporting Kaiser Permanente and CommonSpirit Health.

Worked with Google as a client on two separate engagements, contributing to multiple projects across a range of devices and platforms.

CORE COMPETENCIES

Program & Portfolio Management:

Technical Program Management • Technical Project Management • Portfolio Management • Program Governance

• Delivery Management • Agile Delivery • Scrum • Scrum of Scrums • SAFe Practices • SDLC • Hybrid Delivery • Waterfall

Agile Leadership:

Sprint Planning • Sprint Reviews • Sprint Retrospectives • Backlog Grooming • PI Coordination • Capacity Planning • Release Planning • Dependency Management • RAID Management • Continuous Improvement • Agile Coaching

Leadership & Governance:

Executive Stakeholder Management • Portfolio Governance • Quarterly Business Reviews (QBR) • Steering Committee Meetings • Executive Reporting • Resource Planning • Vendor Management • Budget Tracking • Delivery Health Reporting

Technical Expertise:

Java • Spring Boot • REST APIs • Microservices • AWS • GitHub • GitHub Copilot

• Azure DevOps • JIRA • ADO • Confluence • Rally • Microsoft Project • CI/CD • DevOps

• AI Enablement • Generative AI • Prompt Engineering • AI Governance • AI adoption strategy • AI Transformation • Responsible AI

PROFESSIONAL EXPERIENCE

Associate Technical Manager, Concentrix Catalyst Feb 2022 - Present

Scrum Master, Epam Systems Jan 2021-Jan 2022

Lead Developer - Java, SIEGWERK 2019– Jan 2021

Senior Software Engineer, WCT 2016– 2019

Senior Software Engineer, Keane India (Onsite- Atlanta) PROJECTS & DOMAINS

Associate Technical Manager (Technical Program Management) Concentrix Catalyst Feb 2022 – Present Project: TPMG, Kaiser Permanente Healthcare Programs Led delivery of the TPMG Digital Healthcare Portfolio, managing two enterprise portfolios (Mobile and Telehealth) to deliver secure, scalable telehealth, virtual care, and patient engagement solutions across iOS, Android, Java, and React platforms.

Lead an annual delivery portfolio, managing 2 enterprise portfolios comprising 6 concurrent technology programs from planning through production deployment.

Provide delivery leadership across an 80-member cross-functional organization, while coordinating Developers, QA Engineers, Product Owners, Architects, Business Analysts, and Engineering Managers.

Partner with 8 senior business and technology stakeholders to define strategic roadmaps, prioritize initiatives, resolve delivery risks, and ensure alignment between business objectives and engineering execution.

Successfully deliver 30+ production releases annually, ensuring predictable release management, production readiness, quality assurance, and stakeholder communication.

Facilitate Scrum of Scrums across multiple Agile teams to resolve dependencies, improve collaboration, mitigate cross-team risks, and enhance delivery predictability.

Own end-to-end program governance including portfolio planning, roadmap execution, capacity planning, release planning, RAID management, executive dashboards, KPIs reporting, and delivery health reviews.

Conduct Quarterly Business Reviews (QBRs), governance reviews, and leadership presentations for senior management.

Established proactive risk management and offshore delivery strategies, optimizing resources, coordinating vendors, and improving execution predictability while reducing delivery bottlenecks across multiple technology initiatives.

Participate in solution architecture discussions and collaborate with engineering teams on Java-based enterprise applications, cloud technologies, and modernization initiatives.

Ensured compliance with enterprise security policies, audit standards, healthcare regulations, and quality frameworks while serving as the primary escalation point for stakeholders and delivery teams to drive timely issue resolution and operational excellence.

Successfully expanded the team from 50 to 80 members by aligning talent acquisition with client skill requirements, leading onboarding activities and coordinating comprehensive KT sessions for smooth project integration.

AI & GenAI Enablement Leadership

• Successfully upskilled development teams (35+ software engineers) on Generative AI concepts, responsible AI usage, prompt engineering fundamentals, and AI-assisted software delivery.

• Led adoption and rollout of GitHub Copilot across Java, React, and iOS development teams to improve developer productivity and accelerate software delivery.

• Promoted an AI-first culture by mentoring teams and encouraging responsible adoption of emerging AI technologies.

Project: CommonSpirit Health (AEM Digital Experience Platform) – Healthcare, USA

Led technical delivery of enterprise-scale AEM digital transformation program for CommonSpirit Health supporting healthcare customer experience modernization.

Served as Scrum Master, managing scope, schedule, resources, risks, dependencies, and stakeholder communications to successfully complete a large-scale website migration within 6 months.

Facilitated Sprint Planning, Daily Scrums, Sprint Reviews, Retrospectives, and Release Planning sessions.

Partnered with Product Owners and executive stakeholders to prioritize roadmaps, maximize business value, remove delivery impediments, drive continuous improvement, and enhance Agile maturity through effective governance, executive reporting, and improved delivery predictability. Scrum Master / Technical Lead

EPAM Systems Jan 2021 – Jan 2022

Client: Google Projects: Support Timely, Covid-19, NJO Applications Led Agile delivery for multiple client-facing initiatives supporting Google’s engineering teams. Worked closely with Product Owners, engineering teams, and business stakeholders to ensure predictable delivery, continuous improvement, and high- quality software releases.

Served as primary delivery and stakeholder coordination contact for client-facing Agile initiatives.

Collaborated with Product Owners on backlog management, prioritization, estimation, and release planning.

Improved sprint predictability through effective velocity tracking, burndown analysis, dependency management, and risk mitigation.

Coordinated UAT and stakeholder validation processes while driving delivery governance, risk management, issue resolution, and cross-functional collaboration to strengthen alignment across product, engineering, and business teams.

Lead Developer - Java / Scrum Master

Siegwerk 2019 – Jan 2021 Project: MyInkRoom

Led development of one of the Siegwerk’ s application – MyInkRoom while driving Agile transformation and technical leadership across engineering teams.

Design, development and implementation of new software components to ensure system-wide efficiency, reliability, and compatibility and to maximize system performance.

Developed and integrated RESTful APIs using Java, Spring Boot, and Microservices to automate MyInkRoom workflows, validation, and dispense processes.

Scaled the development team from 1 to 7 members while maintaining delivery quality and timelines.

Led Agile transformation initiatives by transitioning teams from Waterfall to Agile through coaching, process optimization, and stakeholder collaboration while partnering with Product Owners and business leaders to define product roadmaps, priorities, and delivery objectives.

Contributed to revenue growth by supporting platform enhancements that increased annual business revenue from €2 million to €6 million within one year.

Managed estimation, sprint planning, delivery forecasting, and stakeholder communications.

Ensured delivery quality through testing, validation, and continuous feedback mechanisms. EARLIER EXPERIENCE

WCT – Honda, Abbott, Xilinx: Senior Software Engineer - Java

Google – iGoogle Gadgetfactory: Senior Product Consultant

Keane – Datascan (Onsite Atlanta, USA): Senior Software Engineer - Java CERTIFICATIONS

• Certified Scrum Master (CSM®) – Scrum Alliance

• AISC Certification

• AI-Powered People Manager Certification (CPE QAS) ENTERPRISE PROGRAM & CLIENT PORTFOLIO

TPMG (Kaiser Permanente): Mobile & Telehealth Healthcare Portfolio — iOS, Android, Java, React, AI

CommonSpirit Health: Digital Experience Transformation — AEM, Java, Agile

Google: Support Timely, COVID-19, NJO Applications, iGoogleGadget - Java, Agile, Scrum

Siegwerk: MyInkRoom Platform — Java, Spring Boot, Microservices

Honda, Xilinx, Abbott – Java, Microservices, Jasper Repots AWARDS & RECOGNITIONS

• Excellence Badge – Google Client Application Launch

• STAR Award – Google India

• Spot Award – Keane India

• Excellent Performance Certificate – WCT (Twice)

EDUCATION

B. Tech – Computer Engineering - Kurukshetra University – 81% HSC – Kendriya Vidyalaya, Panipat – 80%

SSC – Kendriya Vidyalaya, Panipat – 82%

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