Operations Associate - Healthcare & Public Sector
Resume:
JEAN
BERQUIN
Operations Associate
DETAILS
ADDRESS
New York, New York 10027
United States
PHONE
***********@*****.***
SKILLS
Effective Communication
Customer Service
Action Oriented
Detailed Oriented
Insurance Verification
Telephone Switchboard
Medical Terminology
HIPAA Guidelines
Bilingual
Microsoft Office
Problem Solving
Conflict Resolution
Data Entry
Risk Assessment
PROFILE
Operations Coordinator with 17+ years of public-sector and healthcare operations experience, skilled in permit processing, payroll coordination, and patient registration. Demonstrates strong attention to detail, database proficiency (EPIC, PMS, CHRMS), and effective communication to manage intake workflows, prioritize high-risk files, and resolve stakeholder inquiries. Seeks to leverage process-improvement and compliance-focused skills to streamline operations and support reliable, timely service delivery. EMPLOYMENT HISTORY
Operations Associate, Dept of Health
Nov 2023 — Present
Process background clearances, using appropriate databases, in accordance with protocols and designated timeframes. Enter information and upload documents into Child Care databases by ensuring data, security, and confidentiality.
Provide technical assistance to current and prospective childcare operators on the permit application.
Answer in-person, telephone and email inquiries, intake applications and process correspondence.
Designed and refined intake workflows to accelerate permit progression, enabling clearer handoffs and more predictable case throughput with noticeable results.
Managed permit review queues and prioritized high-risk files to ensure timely decisioning, supporting regulatory compliance and steady operational flow.
Payroll Coordinator, HRA/Dept of Social
Services
New York
Aug 2021 — Mar 2023
Responded to written and telephone payroll inquiries using PMS, RMDS, and CHRMS to resolve cases and close tickets faster. Ensured timely and accurate employee payments by validating payroll inputs and resolving pay errors for improved staff satisfaction. Processed stop payments, supplemental payrolls, and undistributed or lost checks to restore funds and maintain payroll continuity. Created clearer paycheck and ID image records by re-photographing poor originals to support verification and reduce follow-up requests. Led payroll reconciliation projects to identify root causes of discrepancies and implement process changes that produced measurable improvements in accuracy and timeliness. Coordinated with HR, benefits, and finance teams to streamline pay adjustments and garnishments, shortening interdepartmental turnaround and improving stakeholder clarity.
Maintained detailed payroll documentation and employee file updates to speed audit retrieval and preserve data integrity across systems. Processing File Clerk, Dept of Homeless
Services (DHS)
Nov 2018 — Aug 2021
Prepared and scanned new client case folders following program rules, improving intake readiness and file accuracy.
Entered case data and documents into WMS, PMS, and Mapper systems, maintaining consistent digital records for case management. Verified box status, center, and case numbers across locations to ensure correct prep, labeling, and retrieval of case records. Produced clearer document copies when originals lacked visibility, improving image quality for case review.
Performed supervisor-directed tasks to support operations, contributing reliable administrative assistance and timely completion of special assignments.
Provided on-the-floor mentorship to new clerical hires on systems and procedures, accelerating competence and sustaining consistent file-handling quality.
Registrar, Memorial Sloan Kettering New York
Apr 2017 — Jan 2023
Greeted and directed visitors and staff while managing multi-line phones to ensure professional front-desk operations and timely responses.
Registered patients and scheduled appointments in EPIC Cadence to maintain accurate patient flow and reduce scheduling errors. Collected and verified patient and financial documents, obtaining required signatures to ensure compliance with HIPAA and billing policies.
Answered patient questions to improve understanding and increase patient satisfaction during visits.
Maintained strict HIPAA confidentiality to protect patient information and ensure regulatory compliance.
Implemented insurance and consent verification checks to prevent administrative delays and avoid billing interruptions. Piloted digital reminders and pre-visit document reviews to increase patient preparedness and reduce last-minute cancellations. Event Security Guard, Securitas New York City
Nov 2016 — Apr 2017
Screened attendees, patrolled event areas, managed VIP access, de - escalated conflicts, and responded to emergencies to protect guests, staff, and property.
Security Officer, Cablevision
May 2015 — Nov 2016
Patrolled facility perimeters and parking areas to detect intrusions and ensure access points were secured, reducing unauthorized entry incidents.
Conducted routine foot patrols to identify fires, vandalism, suspicious activity, and safety hazards, prompting corrective actions and follow-up. Inspected fire detection, suppression systems, extinguishers, and emergency lighting to confirm operational readiness and compliance. Monitored CCTV feeds to identify vulnerability hotspots and adjusted patrols, accordingly, producing measurable risk reduction. Directed crowd-control and emergency evacuations during incidents to protect personnel and minimize operational disruption. Residential Security Guard, Classic Security New York Jul 2012 — Sept 2014
Monitored and authorized building access to prevent theft and maintain resident safety, reducing unauthorized entries with consistent enforcement.
Patrolled residential premises to identify suspicious activity and assist occupants, improving incident detection and response times. Answered after-hours calls and provided information, maintaining service continuity and resident satisfaction during off shifts. Documented daily activities and irregularities in detailed reports to support investigations and maintenance follow-up.
Compiled incident summaries and trend notes to inform shift briefings, enabling targeted patrol adjustments and measurable readiness improvements.
Enforced access policies and de-escalated confrontations using calm communication and protocols to protect residents and maintain professional relations.
Inventory Analyst Clerk, Hollister
May 2009 — Jun 2013
Managed placement of retail stock to maintain organized merchandise flow and support a consistent shopping experience. Processed transfers, shipments, damages, and returns in a timely manner to preserve stock accuracy and operational continuity. Collaborated with colleagues and management to resolve shipping and packing issues and improve day-to-day handling practices. Redesigned staging procedures with merchandisers and receiving to reduce processing time and increase on-floor product availability. Trained and mentored new clerks on inventory protocols and safe handling methods to maintain consistent operations and measurable performance gains.
Store Associate, Banana Republic New York, NY
Feb 2007 — May 2009
Provided customer service, merchandised stock, and processed transactions to support store operations.
Package Handler, UPS New York, NY
Jun 2006 — Jan 2007
Sorted and loaded packages efficiently to support timely delivery schedules and operational throughput.
Administrative Clerk, Lincoln Hospital
Mar 2004 — Jun 2005
Performed daily reconciliation of intake logs and scanned records to maintain accurate patient files and support audit readiness. Managed patient registration and pursued incomplete cases to reduce administrative delays and improve front-desk efficiency. Designed and implemented an electronic triage checklist to prioritize paperwork flow and accelerate clinician access to critical charts. Maintained patient confidentiality and ensured HIPAA compliance in all clerical processes.
EDUCATION
Associate of Arts, Bronx Community College
Jan 2011 — May 2013
Medical Office Assistant
Bachelor of Science, Empire State College New York Jan 2021 — May 2024
Health Care Administration
Montefiore Hospital
Nov 2011 — Dec 2012
Phlebotomy
HS Diploma, Rice High school New York, NY
Sept 2000 — Jun 2004
COURSES
Phlebotomy
Nov 2011 — Dec 2012
Montefiore Hospital
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