IT Support & Customer Service Associate

Aryan Gupta

IT Support & Customer Service Associate MCA Fresher

*********@*****.*** 983-***-**** Shivrampur Chitrakoot 210205 PROFILE

MCA graduate with knowledge of IT support, networking fundamentals, and customer service. Skilled in technical support, query handling, email/chat support, and problem-solving. Seeking an entry-level IT Support or Customer Service role to grow and contribute in a professional environment. PROFESSIONAL EXPERIENCE

Learn company tools, processes, and workflow.

EDUCATION

SKILLS

Query Handling Technical support MS Office (Word, Excel, PowerPoint) LAN/WAN Configuration Customer Support Executive Risk Analysis Email and chat support Analytical problem Solving Computer networking Documentation Google Ai tool (Basic) Problem Solving Communication skills LANGUAGES

•English •Hindi

CERTIFICATES & BADGES

Deloitte Australia Job Simulation

Tata Cybersecurity Analyst job simulation

EY- EY Technology Risk

Forage Academy - Data Labelling Job simulation

5-Day AI Agents: Intensive Vibe Coding Course With Google – Google Developer Program (June 2026 Fresher

MCA, Jagadguru Rambhadrachary Divyang state University Chitrakoot Uttar Pradesh 2026 B.sc (Math), Aks university satna 2021

Aryan Gupta *********@*****.***

PROJECTS

•Developed an E-Library Management System using ASP.NET and SQL Server.

•Implemented user authentication, book management, and issue/return functionalities.

•Designed and managed database operations for efficient record handling.

•Created a user-friendly interface to streamline library management processes.

•Improved accuracy and accessibility of library data through digital automation. CAREER OBJECTIVES

To secure an entry-level IT Support or Customer Service role where I can apply my technical knowledge, communication skills, and problem-solving abilities while contributing to organizational growth. E-Library Mangement, Academic Project 10/2025 – 04/2026 Aryan Gupta *********@*****.***

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