Operations & Sales Leadership Manager

Led sales and logistics teams, driving a **% increase in revenue

Improved financial results and customer retention through process enhancements

Managed merchandising and supply chain to optimize inventory flow OTTAWA / 2019 - 2021

GENERAL SALES MANAGER – THE BRICK

Led multi-department operations across key product categories Achieved top regional sales and improved performance by 46% Enhanced profitability through strategic inventory and resource management OTTAWA / 2016 - 2018

SENIOR MANAGER – SEARS CANADA INC.

Rebuilt operations post-bankruptcy, generating $1.6M+ in the first year Optimized logistics, warehousing, and vendor relations for efficiency Drove marketing and business growth, surpassing revenue goals by $200K monthly

OTTAWA / 2018 - 2019 & 2014 - 2016

BRANCH DIRECTOR – ARTEMANO CANADA INC.

Oversaw two corporate locations with full P&L accountability and performance control Improved sales and efficiency through strategic planning and process redesign Trained and guided managers to elevate service quality and team results RICHMOND HILL & SCARBOROUGH / 2021 - 2023

GENERAL MANAGER – ASHLEY HOME STORES

Lead operations and business development across logistics and supply chain functions

Build partnerships and capture new market opportunities to boost revenue Oversee projects to ensure efficiency, compliance, and profitability OTTAWA / 2023 - PRESENT

DIRECTOR OF OPERATIONS – EPIC DECOR GALLERY

P R O F E S S I O N A L E X P E R I E N C E

Strategic Operations Leadership

Supply Chain Optimization

Process Improvement

Budgeting & Financial Oversight

Team Leadership &

Development

Multi-Site Operations

Client & Stakeholder

Management

Business Growth Strategy

Risk & Compliance

Management

Warehouse Management

Delivery Operations

Customer Service

Computer literacy

Ability to work with Ai systems

C O M P E T E N C I E S

Dun & Bradstreet Canada

École de la Vente Professionnelle

Sales Techniques &

Exceeding Customer

Expectations

McGill University

Business Administration

E D U C A T I O N

Ottawa, Ontario

*************@*****.***

Strategic and results-oriented Operations Executive with over fifteen years of leadership 613-***-**** experience in logistics, supply chain, and multi-site business management. Proven ability to streamline processes, optimize resources, and drive revenue growth across corporate and retail sectors. Expert in organizational transformation, P&L; oversight, cross-functional leadership, and performance improvement. Recognized for leading with integrity, innovation, and measurable outcomes.

A D R I A N J A C K S O N

-Workplace First Aid

-Customer Service Excellence

-Stress & Time Management

Managed multi-location operations with 50+ staff across logistics and facilities

Streamlined processes to boost efficiency and team performance Directed crisis management and policy implementation to ensure business continuity

OTTAWA, TORONTO, CALGARY, PEI / 2010 - 2014

OPERATIONS MANAGER – BED BATH & BEYOND

Other Certifications

-Certificat de secouriste en milieu

de travail

-Nurse Attendant, Centre spécialisé

pour préposés (Préposés Aux

Bénéficiaires)

Dear Hiring Manager,

As an accomplished operations leader with over 15 years of experience optimizing organizational performance across logistics, supply chain, and multi-site management, I am eager to bring my expertise to your organization. Throughout my career, I have directed complex business operations, built high-performing teams, and driven measurable growth through strategic execution and innovation.

At Epic Decor Gallery, I have led cross-functional operations and expansion initiatives that improved efficiency, profitability, and customer satisfaction. My tenure as General Manager at Ashley Home Stores and The Brick further strengthened my skills in corporate operations, process improvement, and financial oversight, where I successfully increased revenue by over 25% and stabilized multi- location performance. I have consistently demonstrated the ability to transform underperforming operations into profit centers.

I bring a proven ability to align operations with organizational strategy, develop data-driven systems for productivity improvement, and maintain compliance and risk control in fast-paced environments. My leadership approach balances strategic vision with hands-on execution, ensuring sustainable results.

I am confident that my operational leadership, business acumen, and experience driving organizational success would make me a valuable addition to your executive team. I would welcome the opportunity to further discuss how I can contribute to your continued growth. Sincerely,

Adrian Jackson

A D R I A N J A C K S O N

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