Customer Support Specialist & Automation Analyst

Sidney Hebert

San Gabriel, California 626-***-**** *************@*****.***

LinkedIn Profile

Education

Norwich University,

Bachelor of Science in Computer Security – Information Assurance May 2025 Corps of cadets

Technical Skills

Coding Languages

• SQL • HTML

• T-SQL • JavaScript

• Python • Apex

• Excel • SOQL

• CSS • Java

Experience

Customer Support Specialist

Rippling – Remote

Aug 2025 – Present

• Provide end-to-end client support across Rippling’s HR, Payroll, and Benefits ecosystem, resolving complex issues through cross-functional collaboration with internal Engineering, Payroll, and Benefits Operations teams.

• Manage and prioritize cases for high Annual Recurring Revenue (ARR) clients exceeding

$500K, ensuring exceptional customer satisfaction and timely resolution.

• Collaborate with search engine optimizers to enhance visibility of client resources and improve accessibility of support documentation.

• Kept a 100% CSAT score throughout by maintaining high service standards and proactive client communication.

• Partner with product and QA teams to identify trends, test new workflows, and contribute to ongoing process improvements.

Technical Support & Data Management Assistant

Thomas J. Tarigo Law Office – Fontana, CA

May 2021 – November 2024

• Architected and deployed automated data-cleaning pipelines using Python to identify and purge legacy records, reducing database storage overhead by over 40% and significantly improving query response times.

• Optimized digital archiving architecture and indexing strategies, accelerating data retrieval speeds by 30% and improving overall system availability for end-users.

• Engineered secure, compliant data entry workflows and APIs, collaborating with stakeholders to translate legal compliance requirements into robust software specifications.

• Managed and maintained core legal case management software infrastructure, implementing automated monitoring, patching, and troubleshooting to ensure 99.9% uptime.

• Leveraged scripting and data-cleaning tools to refactor unstructured digital files, optimizing database performance and reducing latency in case resolution workflows.

• Gained deep technical expertise in process automation, digital transformation, and implementing cryptographic data security protocols within a high-stakes, professional environment.

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