Customer Service & Retail Operations Specialist

Cemira Wiley

Dublin, CA ***** 510-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Dedicated and adaptable Team Member with a strong background in customer service, food handling, and retail operations. Proven track record of resilience, patience, and self-discipline in fast-paced environments. Skilled in communication, time management, and building positive relationships with clients and colleagues. Currently seeking to leverage diverse experience in a challenging role.

SKILLS

Customer Service: Cashiering, Conflict Resolution, Sales Support, Front Desk Operations.

Operations: Food Handling, Inventory Management, Truck Unloading, Stocking, Cleaning & Sanitization.

Technical: Computer Software, Document Scanning, QA Testing, Labeling, Social Media (Spanish Learning**

Soft Skills: Adaptability, Empathy, Resilience, Patience, Time Management, Self-Discipline, Child-Friendly.

Certifications: Valid Driver’s License.

PROFESSIONAL EXPERIENCE

META - Aerotek Fremont, CA Material Handler / Document Processor October 2025 – April 2026

Operated document scanners and computer software for high-volume data processing and quality assurance (QA).

Performed precise labeling, box handling, and book cutting tasks ensuring accuracy and efficiency.

Maintained a clean and organized workspace in compliance with safety standards.

Five Below Dublin, CA Sales Associate November 2024 – Present

Operate the cash register and manage daily transactions with accuracy.

Unload delivery trucks and restock shelves to ensure product availability.

Maintain store cleanliness, including lobbies and restrooms, ensuring a welcoming environment.

Assist customers with product selection and inquiries.

European Wax Center Pleasanton, CA General Sales Associate February 2025 – May 2025

Managed front desk operations, including reception duties and appointment scheduling.

Processed cash and credit card transactions securely.

Promoted competitive membership programs and upsold products to increase sales.

Utilized computer technology for administrative tasks and client records*

Skyzone Dublin, CA Crew Member December 2023 – March 2024

Provided a safe and fun environment for children and parents, ensuring strict adherence to safety rules.

Assisted families with activities and managed play areas.

Maintained cleanliness of the lobby, restrooms, and play zones.

Shoe Palace Hayward, CA Sales Associate November 2022 – November 2023

Delivered exceptional customer service, assisting clients in finding the perfect footwear.

Processed sales transactions and managed inventory.

Maintained store presentation and organized merchandise displays.

Wingstop Hayward, CA Team Member / Cashier March 2022 – April 2022

Managed the cash register and processed customer orders efficiently.

Prepared food items following strict safety and hygiene guidelines.

Provided high-quality customer service and maintained a clean dining area and restrooms.

Just Like Grammas Cookin’ Hayward, CA Team Member / Cook January 2018 – May 2019

Prepared and cooked food to order, ensuring high quality and taste.

Served food to customers and handled food delivery orders.

Operated the cash register and managed customer accounts.

EDUCATION

San Lorenzo High School San Lorenzo, CA High School Diploma June 2024

Honors: Cum Laude Graduate

Key Coursework: AP US History, Advanced Photography

EXTRACURRICULAR ACTIVITIES & AWARDS

Link Crew: 11th Grade Peer Mentor

Softball: 5th – 12th Grade Varsity Player

Awards:

Cum Laude Graduate (2024)

Black Excellence Honor Roll Award (2023)

SLZ Superstar (2022*

SLZ Scholar (2022)

Black Scholar Award (HUSD)

English Literacy Award (2020)

MVP, Softball (2017)

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