IT Systems Analyst Enterprise IT Operations

DAVE LEVEE

IT Operations Elizabethtown, Analyst KY Service 270-268-Monitoring 3091 dave. Secret levee@Clearance me.com LinkedIn: Security+ davelevee ServiceNow PROFESSIONAL SUMMARY

IT critical Active management, support. Experienced network improving coordination, Operations Secret enterprise devices, operational supporting Clearance and service and service incident environments Service operations, readiness, holder large-circuits, Monitoring response scale with for ITSM and service environments expertise U.operations. geographically professional S. processes, Army continuity, in Human enterprise change consisting with monitoring dispersed Resources 7+ management, years monitoring, of locations. enterprise performance, supporting and Accessioning incident and Proven applications, infrastructure mission- stakeholder success systems. CERTIFICATIONS & CLEARANCE

• • • • • • • Active CompTIA Google IBM AWS Microsoft Apple DevOps Foundations Authorized Tier Cybersecurity Security+ SharePoint III & Secret Software Service Security Certificate Certificate Engineering Provider Clearance Certificate TECHNICAL SKILLS

Currently Learning with Working PyTorch, on: IBM Keras Generative and Tensorflow AI Engineering Professional Professional Certificate. Certificate & IBM Deep IT Operational Availability Tools: SharePoint, Infrastructure: Response Operations: ServiceNow, Coordination, Monitoring, Microsoft Reporting, Service Enterprise Remedy Teams, Monitoring, KPI Operational Reporting Applications, Tracking, ITSM, Salesforce SolarWinds, & Incident Readiness Analytics, Escalation Network Management, New Service Management, Monitoring, Relic, Operations ITSM, Visual Circuit Change Event Data Monitoring, Center Management, Monitoring, (VDC)Incident, Service Security & Software & Cloud: Engineering CompTIA Security+, Google Cybersecurity, AWS Foundations, IBM DevOps PROFESSIONAL EXPERIENCE

Kroll 2026 • • • AIE Fort • • • • U.2022–2025 • monitoring • circuits, nationwide. • support. • operations. U.Administrator • • reporting. • • • Additional Estimator; Managed Oversaw Utilized Led Developed Managed Partnered Supported Monitored Delivered Improved Led Performed Developed Authored Supported S. S. Accessions Army Army Knox, Settlement organizational Service 72 proprietary Human Human timelines, KY Experience: Valley complex KPI Military and proactive and response with mission-nationwide 81 stakeholder workflow continuous Monitoring / reporting Information 2025 enterprise validated incident Shift Administration leadership Creek Resources Resources Entrance projects readiness deliverables, critical Leader, coordination monitoring, systems tools Apple Baptist recruiting monitoring, coordination. communications, and Center SOPs, applications Environment improving to Army and Accessioning Accessioning Fort Processing change — to improve and Church operational operations Genius; LLC stakeholder track escalation Knox, reporting, HR infrastructure and change alert — effectiveness and operational service monitoring — and Senior organizational KY Paul Stations, / management, Student Support Support Accessioning training initiatives HRSS services, documentation, supporting management, and 2018–2022 Davis coordination Analyst continuity workflow JV operations and Pastor tracking. progress — — efficiency plans, Restoration — 2,supporting IT Service 53 030 readiness. (Senior enterprise Remote)incident operations Operations Marine and within reporting, activities. network execution. and and and and Monitoring Management adoption — process, case Service notification, enterprise Corps service Philadelphia, reporting Army Project through devices, Analyst, and completion. strategies. Recruiting systems. improvements. Monitoring availability. Center operational Monitor Analyst accuracy. transitions. enterprise 1,Fort and 800 PA Knox, service Centers network / 2025– (Center OCM)KY, EDUCATION

Master Bachelor Bachelor of of of Science, Science, Science, Theology Religious Church Recreation – Campbellsville Education / – Sports Campbellsville University Ministry – University Campbellsville University