Customer-Focused Claims & Operations Coordinator
Resume:
LANGUAGE
Portuguese (native)
English (fluent)
Spain (basic)
EDUCATION
SKILLS
Strong work ethic
Reliable and responsible
Proactive, Problem-solving
Time management proficiency
Teamwork and collaboration
Multitasking, attention to detail
Excellent communication
Adaptability and flexibility
Understanding of legal documents
Office tools (Excel, Word,
PowerPoint)
Audio Visual; Capcut, Adobe
Premiere, Sony Vegas
Data processing
VANESSA
HINDS DE
ARAUJO
EXPERIENCE
April 2024 - March 2026
Monitoring of vehicle departures, contract analysis, and customer identification. Utilizing problem-solving skills, enhance ability to work independently, and strong direct communication skills with clients.
Vehicle inspection, operation of gate controls, direct contact with customers and adjudicating contract issues.
Responded professionally to emergency situations that may arise, assist costumers with various rental needs.
Recognized potential problems with customers and took appropriate actions in order to prevent escalation of issues.
*******.**********@*****.***
Hertz, Newark, NJ
Exit Booth Agent / Team lead
Park Guide
December 2022 - April 2023
Prepared daily reports outlining any incidents or issues encountered during shift. Assisted visitors in understanding and navigating park attractions, trails, and facilities. Developed a comprehensive knowledge of the park's resources including wildlife management plans, safety protocols, and recreational opportunities. Maintained accurate records of visitor numbers for each area of the park using a computerized database system.
Provided detailed information about the natural environment to groups of schoolchildren and other visitors.
Utilized effective communication skills when interacting with guests from diverse backgrounds. SESC, São Paulo, Brazil
Claims Analyst
January 2021 - December 2022
Fácil Assist, São Paulo, Brazil
Policy consulting, claims processing, customer support, issuing insurance policies such as; auto, life, and home.
Collaborated with other departments to coordinate efforts in resolving complex claims issues. Analyzing documents, coordinating claim circumstances with case experts, negotiations with the client, and making final decisions regarding the policies. Analyzed coverage and communicated coverage positions to facilitate claims process. Utilized advanced problem-solving skills to resolve escalated customer concerns quickly and efficiently.
Fraud Analyst
Malta Assessoria, São Paulo, Brazil
November 2019- December 2020
Contract consulting, company name verification, CNPJ (Brazilian company registration number) analysis, drafting of company agreements, communication with clients for data confirmation, and analysis of company and client documents.
Used multiple operating systems and verification tools to optimize detection and prevention of fraud.
Documented investigative activities.
Evaluated current processes and systems used in detecting fraud and recommended improvements.
High School Diploma
December 2018
EE Professor Leopoldo Santana, São Paulo Brazil
CONTACT
Sandyston, New Jersey
CERTIFICATIONS
Life guard
Child Development
First Aid Certificate
Languages
Contact this candidate