IT Support Specialist - Network & Active Directory

SAAD DAWOOD

IT Support Specialist

*************@*****.*** Wheeling, 60090 224-***-****

Summary

Detail-oriented IT Support Specialist with extensive experience in installing, configuring, and maintaining computer systems and networks. Proven expertise in troubleshooting hardware and software issues, management of user accounts via Active Directory, and ensuring optimal network performance. Demonstrated ability to resolve incidents swiftly and efficiently, improving user satisfaction and operational efficiency. Committed to delivering exceptional technical support and leveraging a solid foundation in IT operations to contribute effectively to organizational goals.

Work Experience

IT Support Engineer, RICHELIUE FOODS, WHEELING

01/2023 – Present

Installed, configured, tested, maintained, and upgraded computer systems and network equipment.

Deployed new PCs and laptops for users, ensuring correct OS installation and configuration of essential applications and software.

Assisted in the design, implementation, and management of LAN, WAN, and Wi-Fi networks. Resolved incidents related to hardware, software applications, or network connectivity issues with a systematic approach.

Managed user accounts, permissions, and access rights using Active Directory. Diagnosed and troubleshot device-specific problems, network performance issues, and internet connectivity challenges.

Handled customer complaints and escalated issues according to established procedures. Identified and solved technical issues using a variety of diagnostic tools and methodologies. Set up equipment for employee use, ensuring the proper installation of cables, operating systems, and requisite software.

Collaborated with staff, users, and management to establish requirements for new system implementations or modifications.

Developed training materials and procedures, conducting sessions to educate users on the proper use of hardware and software.

Diagnosed intricate network problems by compiling information from multiple sources. Maintained comprehensive records of daily data communication transactions, problems encountered, remedial actions taken, and installation activities. Referred significant hardware and software issues and defective products to vendors and technicians for further service.

Education

Associate in Applied Science, NETWORK ADMINISTRATOR AND CYBERSECURITY, COLLEGE OF LAKE COUNTY, GRAYSLAKE

Skills

Software installation Help desk support Hardware diagnostics Network security VPN configuration Wireless networking Data backup and recovery Desktop deployment Network troubleshooting IT documentation IT Support SharePoint Customer Service Information Technology IT Operations Microsoft Office 365 Networking Documentation VoIP

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