Customer Service Representative
Resume:
EDUCATION
SKILLS
EXPERIENCE
CONTACT
*********@*****.***
Customer Service & Client Relations
Conflict Resolution & De-escalation
Communication & Active Listening
Problem Solving & Critical Thinking
Data Entry & Documentation
Team Collaboration
Time Management & Organization
Provided individualized support and guidance to clients, ensuring positive outcomes. Resolved conflicts and responded to sensitive situations with professionalism and empathy.
Communicated effectively with families, staff, and stakeholders to address concerns and provide solutions.
Maintained detailed and confidential records with accuracy and compliance. PROFESSIONAL SCHOOL COUNSELOR BOONE ELEMENTARY (2022-2026) TOTAL LEARNING CENTER TEACHER CUMMINGS ELEMENTARY (2019-2022) Bachelor of arts, major in Sociology
June 1995-December 1999
MCNEESE STATE UNIVERSITY
Masters of Education in School Counseling
August 2016-December 2018
LAMAR UNIVERSITY
NIKKI FORTNER
A+ Texas Teachers AlternativeCertification Program (2007) Deliver high-level support to students with diverse needs, ensuring a safe and supportive environment.
Collaborate with teams, healthcare providers, and families to coordinate services and solutions.
Train staff and parents on effective strategies and student-focused communication approaches.
Manage data, documentation, and reporting with attention to detail. REACH TEACHER CHAMBERS ELEMENTARY (2009-2019)
Delivered high-level support to students with diverse behavioral, social, and academic needs, ensuring a safe and supportive environment. Collaborated with healthcare providers and families to coordinate services and solutions. Trained staff and parents on effective strategies and student-focused communication approaches.
Managed data, documentation, and reported with attention to detail. Special Education (EC-12)
ESL Supplemental (EC-12)
School Counseling (EC-12)
IN-CLASS SUPPORT TEACHER O’DONNELL MIDDLE (2007-2009) Supported middle school instruction through co teaching, in class support, and student tutorials while modifying curriculum and assessments to meet individual needs. Developed and implemented IEPs, behavior plans, transition plans, and required ARD documentation in collaboration with families and staff. DFPS FAMILY BASED SAFETY SUPERVISOR (2005-2007)
Managed CPS unit operations, staff supervision, and performance to ensure policy compliance and effective service delivery.
Provided case oversight and made critical decisions on child removal and placement while collaborating with legal and community partners. Maintained confidential records and entered sensitive data into database. REFERENCES
Keiler Phillip-832-***-****
Janice Jackson-713-***-****
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