Customer Service Representative - Client-Focused
Resume:
BRENT ALLEN
CONTACT
**********@*****.***
10968
PROFESSIONAL SUMMARY
Results driven professional with
experience in customer service, event
operations, data analysis and
relationship management.
Background includes supporting
premier sporting events, gathering
and analyzing performance data, and
delivering high quality client
experiences in fast paced
environments. Former NCAA Division
II conference champion athlete
recognized for discipline, teamwork,
and strong communication skills.
SKILLS
Customer Service
Data Analysis
Relationship Building
Event Operations
Microsoft Office/Excel
IBM Data Science Course (Python,
R)
Teamwork
Time Management
EDUCATION
BACHELOR OF SCIENCE - SPORTS
MANAGEMENT, CONCENTRATION IN
BUSINESS/ATHLETIC
ADMINISTRATION May 2023
St. Thomas Aquinas College, Sparkill
Two Time Conference Champion
(Track and Field)
Distinguished Deans List
Alpha Chi & Delta Mu Delta Honor
Society
STAC Leadership Program
3.85 GPA
Graduated Summa Cum Laude
Brent Allen LinkedIn
WORK EXPERIENCE
COLLEGE FOOTBALL/BASKETBALL DATA SCOUT Nov 2023 Apr 2026 Scouting Heroes/DraftKings, New York, NY
Ranked Top 20 out of 150 scouts annually for accuracy, consistency, and performance quality
Track and analyze live statistics during Division 1 College football and basketball games
Maintain high attention to detail in fast paced, high volume environments Delivered structured reporting used for scouting evaluations and performance GOLF OUTSIDE OPERATIONS ASSOCIATE Apr 2021 Jun 2023 Knickerbocker Country Club, Tenafly, NJ
Assisted with tournament setup, logistics, and event execution Met all members' facility requirements by anticipating and addressing any arising issues promptly and professionally
Efficiently managed billing procedure for golfers, meticulously tracking rounds played, merchandise purchases, and other services to ensure accurate and timely billing
Built strong relationships with members through communication and service excellence
PLAYER OPERATIONS ASSOCIATE Aug 2022 Sep 2024
United States Open (USTA), Queens, NY
Provided supervisory support to frontline staff during peak operational hours Achieved Department MVP Award for outstanding performance, reliability, and service excellence
Assisted with guest services, logistics and operations in order to ensure seamless execution for athletes
Supported professional tennis players and VIP guests by tending to their fitness center needs, such as managing bookings for physio rooms and providing guided assistance throughout facility.
CHAUFFEUR Jan 2025 Apr 2026
Dark Knight Car Service, Blauvelt, NY
Managed time and routes to meet customer demands and provide customer satisfaction
Accommodated special requests and preferences resulting in multiple recommendations from customers.
Represented company reputation with courtesy, quality service and professional appearance.
TROOPER CANDIDATE Jun 2026 Jun 2026
New York State Police, New York, NY
Selected and completed initial acceptance process for Trooper Academy Gained exposure to structured, high discipline training environment and performance expectation
Withdrew while in academy to pursue career in business and client facing roles FRONT DESK ATTENDANT Oct 2023 Feb 2024
Billie Jean King National Tennis Center, Queens, NY IRONWORKER Jun 2024 Oct 2024
Ironworkers Union Local 40, Manhattan, NY
B
A
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