Customer Service & Technical Support Advisor

Aaliyah

Billingsley

205-***-****

********************@*****.**

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EXPERIENCE

Technical Customer Service Advisor

Teleperformance

April 2020-June 2023

-Delivered customer support in a fast paced high volume call center environment across multiple communication channels.

-Navigated various applications and systems while maintaining accuracy and attention to detail.

-Resolved customer inquiries efficiently, providing clear and professional communication

-Utilized conflict resolution skills to resolve customer issues promptly Office Assistant

College Office of Dean Alabama State University

Sept 2019- May 2020

- Answer phones and manage messages, ensuring clear and professional communication.

-Organized information and maintained records with attention to detail.

-Performed administrative tasks such as making copies and running errands to support office operations.

-Assisted with data entry and maintained process compliance daily tasks. Cashier/Clerk

Jack’s Homewood, Al

August 2018- May 2019

-Assisted customers efficiently while multitasking in a busy environment.

-Demonstrated attention to detail when handling cash and managing the register

-.Applied strong customer service, problem solving, and good communication skills.

-Maintain organized shelves and contributed to a positive customer experience.

SKILLS

-Customer Service

-Technical Support

-Conflict Resolution

-Phone Communication

-Written Communication

-Time Management

-Organizational Skills

EDUCATION

Woodlawn High School

Birmingham,Al

— High School Diploma

August 2016-May 2019

Alabama State

University Business

Management

Montgomery, Al

August 2019- Present

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