Client Care & Community Outreach Coordinator
Resume:
M A D E MB L I N E B R OWN
C O N T A C T
***********@*****.***
LEHI HIGH SCHOOL
E D U C A T I O N
S K I L L S
Problem Solving
Professionalism
Sheets, Excel, and Canva
Leadership
Social Media Management
Research and Analysis
Communication
Teamwork
Conflict Resolution
Adaptability
Customer Service
Time Management
Attention to Detail
Crisis Management
Sales and Negotiation
P R O F I L E S U MMARY
Strong people skills with a natural ability to communicate and collaborate effectively. Detail-oriented and highly organized, with excellent time management and problem-solving abilities. Experienced in handling complex information, adapting to challenges, and working efficiently to meet goals. Quick learner with a strong work ethic and a commitment to continuous growth.
WORK E X P E R I E N C E
JANUARY 2025- JUNE 2025
Salt Lake County Democratic Party
Intern
As an Intern with the Salt Lake County Democratic Party, I managed outgoing email communications, helped coordinate and organize events and campaign materials, and created social media content to engage the community and promote party initiatives. UNIVERSITY OF UTAH
Expected Graduation Date:
May 2028
The Healing Group JULY 2025-PRESENT
Client Care Coordinater and Intake Specialist
Greet and check in clients, schedule and confirm appointments, manage client records and maintain confidentiality, answer phone calls and emails, process insurance information and payments, coordinate with therapists and office staff, ensure a welcoming and organized office environment, assist clients with any inquiries or concerns, and handle client follow-ups and reminders, manage clinician calandars, act as an intake specialist to hear and cater to the needs of potential clients. JUNE 2025-PRESENT
Culinary Crafts Catering
Event Staff
Set up and arrange event spaces, serve food and beverages to guests, ensure guest satisfaction and address concerns, collaborate with kitchen and event teams for smooth execution, maintain cleanliness and food safety standards, assist in event take down and cleanup.
NOVEMBER 2025-PRESENT
The Law Firm of Randall and Johnson
Legal Assistand and Case Manager
Manage hundreds of legal cases and clients, stay in constant communication with courts to manage hearing dates and keep clients informed, answer phones to provide updates and information to both current and potential clients, document communications, work as a liaison between both attorney and client and court and attorney, process paperwork and payment, manage attorney schedules and calls, explain legal jargon to clients, handle upset and high emotional clients. V O L U N T E E R E X P E R I E N C E
Youth Making a Difference APRIL 2023 NOVEMBER 2023 Volunteer
From April to November 2023, I volunteered with Youth Making a Difference, spending a month living in a rural part of India as part of the program. During that time, I taught English and basic hygiene to young girls from underserved communities. I created simple, engaging lessons to help them build confidence in speaking and writing, and shared practical hygiene practices to support their health and well-being. The experience pushed me to be adaptable and resourceful, especially when working around language barriers and limited materials. It was an eye-opening and rewarding experience that strengthened my empathy, communication skills, and cultural understanding.
Salt Lake County Democratic Party JANUARY 2025- JULY 2025 Volunteer
Managed outgoing email communications, helped coordinate and organize events and campaign materials, and created social media content to engage the community and promote party initiatives.
University of Utah Alternative Breaks OCTOBER 2024 Student Volunteer
In October 2024, I participated in a week-long Alternative Breaks trip through the University of Utah, where I traveled to Oakland, California to learn about mass incarceration and the systemic issues tied to it. Throughout the week, we met with community organizations, spoke with people who had experienced incarceration firsthand, and explored how racism and classism shape the U.S. prison system. It was an eye-opening experience that challenged me to think more critically about justice, equity, and the role we all play in creating change. SEPTEMBER 2023-SEPTEMBER 2024
Lehi City Aquatics Department
Head Lifeguard
July 2022-September 2023
Lehi City Aquatics Department
Lifeguard
August 2021-August 2022
Crumbl Cookies
Team Member
Manage lifeguards, interact with patrons, solve problems, check pool chemicals, tested CPR and first aid skills, first aid certified, watched water, enforced rules
Aided patrons, received and maintained certification in first aid, CPR, and oxygen, enforced rules
Worked with other crew members to bake, decorate, and deliver cookies to customers satisfaction, managed money and cash register AUGUST 2024- JULY 2025
Nordstrom
Fine Jewlery Sales Associate
Provided personalized shopping experience to customers, retained knowledge of fine jewlery and handbags, delivered customer service, maintained the appearance of jewlery and bag displays
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