Customer-Focused Front Desk and Marketing Assistant

ALLEN LEON

Atlanta, GA 470-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Customer-focused administrative and front desk professional with experience in healthcare support, resident services, recreation management, sales, customer relations, and community engagement. Skilled in front desk operations, scheduling, records management, event coordination, marketing, and building positive relationships with residents, patients, students, and customers. CORE QUALIFICATIONS

Front Desk Operations • Administrative Support • Customer Service • Scheduling & Calendar Management • Microsoft Office Suite • Data Entry & Records Management • Patient & Resident Support • Event Planning & Coordination • Sales & Membership Development • Team Leadership • Social Media Marketing • Public Speaking • English • Haitian Creole PROFESSIONAL EXPERIENCE

Summerset Assisted Living Atlanta, GA

Marketing Assistant / Activity Director / Front Desk Receptionist Sept 2025–Present

• Manage front desk operations, answer phones, greet visitors, and maintain confidential resident records.

• Coordinate resident activities, special events, and community engagement programs.

• Create marketing materials, social media content, and promotional campaigns.

• Collaborate with nursing staff, families, volunteers, and community partners.

• Maintain attendance reports, activity calendars, and administrative documentation. LA Fitness Austell, GA

Sales Associate May 2025–Sept 2025

• Generated membership sales through relationship-building and customer consultations.

• Conducted facility tours and explained membership options.

• Resolved member concerns while providing excellent customer service. Georgia Southwestern State University Americus, GA Desk Assistant / Fitness Supervisor / Recreation Supervisor Aug 2020–May 2025

• Managed front desk operations and administrative support for a facility serving 300+ members.

• Coordinated schedules, facility reservations, events, and recreation programs.

• Supervised daily operations while ensuring safety and customer satisfaction.

• Assisted with student engagement activities and campus-wide programming. Phoebe Sumter Medical Center Americus, GA

Primary Care & Sports Medicine Aide May 2024–July 2024

• Assisted with patient intake, scheduling, and administrative support.

• Maintained confidential patient information and supported clinic operations. EDUCATION

Bachelor of Science in Exercise Science

Georgia Southwestern State University May 2025

CERTIFICATIONS

• ISSA Certified Personal Trainer

• Basic Life Support (BLS) – American Heart Association

• CPR/AED Certification

LEADERSHIP EXPERIENCE

• President, Alpha Phi Alpha Fraternity, Inc. – Mu Delta Chapter (2024–2025)

• Vice President of Operations, Student Engagement Team (2024–2025)

• Student Government Association Representative (2024–2025)

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