Administrative Specialist and Office Operations Expert

PROFILE

Highly organized and meticulous Administrative Specialist with 10+ years of experience delivering administrative, operational, and customer service support across public, nonprofit, and corporate environments. Proven expertise in visitor management, office coordination, calendar management, event planning, procurement, and communications. Skilled at managing multiple priorities, supporting leadership teams, and improving administrative processes to increase efficiency and service quality. Recognized for professionalism, adaptability, and building strong relationships with internal and external stakeholders.

AREAS OF EXPERTISE

Office Management & Administrative Operations

Microsoft Office, SharePoint, Adobe Acrobat, Docusign, Canva

Visitor Management & Front Desk Operations

Customer Service & Stakeholder Relations

Calendar Management & Scheduling Coordination

Event, Meeting & Training Coordination

Procurement, Invoicing & Budget Support

Communications & Document Preparation

Records Management & Data Entry Accuracy

Process Improvement & Workflow Efficiency

Cross-Functional Collaboration

PROFESSIONAL EXPERIENCE

Insurance Broker, PHP & Integrity Company Jan 2025 to June 2026

Remote

Delivered responsive, purposeful customer service to a diverse 50 client base, addressing inquiries and resolving issues efficiently.

Managed scheduling, follow-ups, and documentation while maintaining high accuracy and confidentiality.

Prepared and explained financial documents, ensuring clarity and compliance with policies.

Built and maintained strong client relationships through professionalism and effective communication.

Staff Analyst 3-UANR3, Boeing Company Jul 2023 to Jan 2025

Renton, WA

Coordinated executive calendars, meetings, and coordination for cross-functional teams, ensuring alignment with organizational priorities.

Prepared reports, presentations, and internal communications to support leadership decision-making.

Maintained SharePoint systems, records, and documentation for accessibility and compliance.

Supported onboarding, training coordination, and administrative programs.

Managed multiple priorities and deadlines while maintaining accuracy and professionalism.

Administrative Director, City of Issaquah Feb 2020 to Feb 2023

Issaquah, WA

Served as the primary point of contact for visitors, residents, and stakeholders, ensuring positive and professional experience.

Managed calendars, scheduled meetings, and coordinated city events, trainings, and public meetings.

Oversaw office operations, including supplies, equipment, and administrative processes to improve efficiency.

Prepared correspondence, reports, and presentations for leadership and public communication.

Processed invoices, purchase orders, and procurement activities in accordance with policies.

Supported special projects and organizational initiatives through coordination and documentation.

Administrative Director, YMCA of Greater Seattle Jan 2018 to Feb 2020

Bothell, WA

Provided front-line customer service and administrative support to staff, members, and leadership.

Coordinated events, training, and meetings, including scheduling, coordination, and materials preparation.

Managed office operations, supplies, and administrative systems to support program delivery.

Maintained employee records, training documentation, and compliance tracking.

Collaborated with cross-functional teams to support organizational goals and initiatives.

Administrative Assistant, Early Learning Center Dec 2008 to Jan 2018

Bellevue, WA

Managed front desk operations and visitor interactions, serving as the first point of contact.

Managed multi-line phones, scheduling, and high-volume communications.

Maintained records, processed payments, and ensured accurate data entry and filing systems.

Coordinated meetings and supported daily administrative functions.

Resolved inquiries and concerns with professionalism, empathy, and discretion.

EDUCATION & CERTIFICATION

Bachelor of Arts in French

Azad University, Tehran, Iran

LICENSES AND CERTIFICATIONS

Certificate of Project Management

Renton, WA

Life Insurance License

50 States License

Child Development Associate (CDA)

Ellis University

PROFESSIONAL AFFILIATIONS

Iranian American Community Alliance

Alfa Group

Iranian Cultural Community

International Association of Women (IAW)

LANGUAGES

Farsi, English

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