Remote Logistics, Customs, and Call Center Pro

Rita Hudgens

248-***-**** ***********@*****.*** Oak Park, Michigan

PROFESSIONAL SUMMARY

Results-driven professional with extensive experience spanning logistics, customs documentation, healthcare advocacy, customer service, and call center operations. Proven ability to work independently, manage priorities remotely, and deliver consistent results in fast-paced environments. Experienced in fully remote roles and self-directed business operations, with strong communication and organizational skills suited for flexible and remote work opportunities.

EXPERIENCE

Owner & Logistics Coordinator 2025 – Present

Freight-To-Go Logistics LLC — Michigan (Remote)

• Manage daily dispatch operations for box truck and intrastate hauling services across Michigan

• Source and negotiate freight loads using DAT Load Board and direct broker/shipper outreach

• Handle carrier onboarding including carrier packets, payment authorization forms, and compliance documentation

• Develop branded business materials, contracts, and subcontractor agreements

• Coordinate scheduling, route planning, and driver communications to ensure on-time delivery

• Manage business accounts, billing cycles, and general liability insurance administration

Customs Entry Writer 6/2022 – 11/2025

C.H. Robinson — Michigan (Remote)

• Created and submitted accurate customs entries, invoices, bills of lading, and required import documentation

• Ensured compliance with U.S. Customs and Border Protection (CBP) rules, trade agreements, and import/export laws

• Processed goods imported into the U.S. through the Canadian Northern Border

• Coordinated with freight forwarders, brokers, and carriers to resolve documentation discrepancies

Transportation & Parent Services Representative 8/2010 – 6/2019

Detroit Public Schools — Detroit, MI

• Documented and resolved parent concerns regarding student transportation

• Provided information needed to set up transportation for children with special needs

• Resolved issues with student transportation provider and notified parents of changes

• Maintained accurate, up-to-date student information and coding in the system

Patient Advocate 5/2008 – 8/2010

Henry Ford Health Systems — Michigan

• Delivered excellent customer service and one-call resolution for patients

• Addressed patient inquiries regarding doctor appointments, lab work, X-rays, referrals, billing, and insurance

• Managed challenging and urgent situations by responding promptly and appropriately to patient requests

Call Center Trainer & Senior Advisor 6/1998 – 5/2008

General Motors / OnStar — Michigan

• Trained new Call Center Representatives and coached senior advisors on best practices

• Managed escalated call problems, complaints, and customer concerns

• Responded to emergency and crisis calls with professionalism and urgency

SKILLS

• Customs Documentation & CBP Compliance

• Freight Dispatching & Load Coordination

• Healthcare Advocacy & Patient Services

• Customer Service & Call Center Operations

• Carrier Onboarding & Broker Relations

• DAT Load Board & Freight Sourcing

• Microsoft 365 (Word, Excel, Outlook)

• Supply Chain & Logistics Coordination

EDUCATION

High School Graduate

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