Accounts Receivable & Condominium Administrator

SUMMARY

Frances Winnie Pedutem

Toronto, ON M*P *B8 571-***-**** *********@*****.*** linkedin.com/in/francespedutem

Client-focused financial and administrative professional with experience across banking, accounts receivable, and condominium administration. Skilled in managing client files, processing transactions, preparing documentation, and maintaining highaccuracy financial records. Strong background in invoicing, collections, resident and vendor coordination, compliance, and daytoday operational support. Known for delivering exceptional service in fastpaced environments and supporting advisors, property managers, and business teams. Seeking to leverage broad expertise in finance, administration, and client relations to contribute to a dynamic organization.

CORE COMPETENCIES

●Data Analysis ● Data Management ● Team Collaboration ● Customer Service

●Project Management

●Client Service Excellence

●Data Management & Reporting

●Collections

●Reconciliations

● Process Improvement

●Administrative Support & Coordination

●Relationship Building

● Time Management & Multi-tasking

●Investment & Banking Operations

●A/R

● Problem Solving & Prioritization

●Documentation & Compliance

Vendor & maintenance coordination

SKILLS

●SAP, Microsoft Excel, Word, PowerPoint, Outlook, CRM & Banking Platforms, Digital Banking Tools, Cash Management Systems

WORK EXPERIENCE

Goldview property management Ltd. Toronto, ON May 2026-Present

Accounts Receivable & Condominium Administrator

•Managed daily accounts receivable operations, including invoicing, payment processing, cash applications, and reconciliation of bank statements

•Prepared and issued resident/owner invoices, tracked arrears, and followed up on overdue accounts with professionalism

•Verified and processed supplier invoices, maintained petty cash, and supported monthly financial reporting and budgeting

•Check for Lien

•Responded to audit requests, prepared supporting documentation, and maintained accurate accounting ledgers and A/R aging reports

•Served as the primary point of contact for residents, owners, and vendors, handling inquiries, complaints, and conflict resolution

•Coordinated maintenance requests, monitored contractor performance, and ensured timely completion of repairs and inspections

•Managed moveins/outs, access cards, parking assignments, and resident records while maintaining strict confidentiality

•Prepared and distributed AGM/EGM notices, meeting minutes, and compliance documentation in accordance with condominium regulations

•Ensured adherence to condominium bylaws, safety standards, and legislative requirements, including insurance documentation and claims

•Organized and maintained administrative records, correspondence, and digital filing systems for efficient office operations

•Supported the property manager/board with financial updates, vendor coordination, and operational planning

Royal Bank of Canada

Client Advisor-Business Services Central Teller Toronto, ON Jan 2025-May 2026

•Provide accurate and compliant processing of client requests, maintaining complete and up-to-date client files and documentation.

•Prepare client information, account details, and follow-up notes to support advisors ahead of meetings of booking appointments.

•Deliver high-quality service for personal and business banking transactions, ensuring accuracy and operational excellence.

•Educate clients on digital banking tools, improving adoption and confidence in mobile, online, and ATM platforms.

Assist clients with bill payments, mobile app navigation, online banking setup, and troubleshooting digital banking features.

•Verify client identity before processing any transactions, ensuring strict adherence to KYC, privacy, and security protocols.

•Process wire transfers, ensuring accuracy, proper documentation, and compliance with RBC policies.

•Advise clients on opportunities for a financial review, referring them to advisors for investments, credit, and long-term planning.

•Support withdrawals, deposits, bank drafts, certified cheques, and other branch transactions with strong accuracy.

•Support credit solutions including pre-approved overdraft and credit card applications, ensuring proper documentation.

•Identify client needs and make referrals to RBC partners for GICs, TFSAs, RRSPs, mortgages, and other investment solutions.

•Collaborate with internal partners to resolve client inquiries efficiently and maintain strong communication channels.

•Perform GL entries, debit/credit memos, and transaction support for advisors with high accuracy.

•Supported onboarding of new employees, preparing required documents, coordinating orientation schedules, and ensuring

• Maintain compliance with internal controls, risk protocols, and confidentiality standards.

•Meet internal weekly performance goals; appointments, solutions, referrals, NPS, Digital tools while maintaining accuracy and service excellence.

•Process cash orders accurately for branch operations and business clients.

•Load and replenish ATM cash, ensuring proper balancing and documentation.

•Complete the cash blotter and perform end-of-day cash balancing with high accuracy.

•Monitor cash levels to ensure adequate supply and adherence to branch limits.

•Ensure proper branch closing procedures, including securing cash, verifying totals, and finalizing required reports.

•Maintain full compliance with cash-handling procedures, internal controls, and audit requirements.

•Track and process cash order requests, bank draft requests, and email communications from Private Banking Associates and Business Clients, ensuring timely and accurate fulfillment.

AFPSLAI (Armed Forces and Police Savings and Loans Association, Inc.) Iloilo City, PH

Membership Services Staff Jun 2021- Feb 2023

•Demonstrated strong proficiency in SAP and Microsoft Excel, enabling efficient data management, reporting, and analysis to support operational accuracy and leadership decision-making.

•Processed a wide range of member applications and transactions, including membership admissions, account openings, ID/passbook issuance, and updates to account ownership.

•Served as the primary fraud-prevention and verification point of contact before approving membership or forwarding files for loan eligibility.

•Conducted thorough document reviews to confirm identity, validate income, authenticate signatures, and ensure the legitimacy of all supporting documents, including pay stubs, specimen signature cards, government IDs, and member photos.

•Ensured all documents were complete, accurate, and compliant before giving the go-signal for members to proceed with loan applications or savings and capital contribution accounts.

•Applied AML (Anti-Money Laundering) training to identify red flags, assess unusual activity, verify client identity, and ensure

all onboarding and transaction processes met regulatory and internal compliance standards.

•Managed requests for Certificate of Deposit, handled CC remittance processing, and ensured timely and accurate posting of all financial transactions.

•Verified authenticity of financial documents and ensured accurate distribution of termination ALMS proceeds, maintaining strict compliance with internal controls and audit requirements.

•Achieved and maintained membership acquisition quotas, contributing to increased loan eligibility and growth in savings and capital contribution portfolios.

•Processed termination of non-updating members by reviewing account activity, validating documentation, and ensuring proper closure procedures were followed in accordance with policy.

•Handled deceased member accounts, including verification of death certificates, coordination with beneficiaries, and ensuring accurate and compliant settlement of accounts.

•Maintained organized and up-to-date member records, ensuring all documentation was complete, compliant, and audit-ready.

•Delivered high-quality client service by addressing inquiries, resolving concerns, and providing clear guidance on membership benefits, membership requirements, loan requirements, and account processes.

AFPSLAI (Armed Forces and Police Savings and Loans Association, Inc.) – Iloilo City, Philippines

Administrative Assistant Mar 2018 – Jun 2021

•Coordinated end-to-end travel arrangements, including booking flights, accommodations, preparing itineraries, and processing travel-related expenses in compliance with internal policies.

•Provided comprehensive administrative support to management by scheduling appointments, coordinating conference calls, organizing meetings, and resolving scheduling conflicts to ensure smooth daily operations.

•Scheduled appointments and managed correspondence for recruitment, donations, and internal leadership communications.

•Handled incoming calls and managed office communication for vendors, business partners, and internal departments.

•Prepared meeting minutes, budget clearance forms, and encoded timekeeping data for payroll processing with accuracy and confidentiality.

•Served as the main contact for 7 branches for all loan documents, budget clearance requests, and approval communications.

•Received all branch-submitted loan files and membership documents before endorsement, ensuring they were complete, accurate, and compliant with internal policies.

•Acted as the authorized approver for verified documents and loan applications in the system when both managers were unavailable, ensuring uninterrupted branch operations.

Maintained organized, audit-ready member records and ensured all documentation met internal and regulatory standa

•smooth integration into the team.

•Prepared cash advances for travel for managers, marketing specialists, and field representatives participating in caravans, recruitment drives, and company events.

•Coordinated company events, caravans, and special occasions, managing logistics, communication, and documentation to ensure successful execution.

•Collaborated with internal departments to ensure timely processing of requests and seamless service delivery.

Walking on a Cloud

Sales Associate Toronto, ON May 2023 –Nov 2024

•Meet sales and productivity targets while providing outstanding customer experiences

•Engage customers with open-ended questions to assess their needs

•Continuously learn and share expertise on products and trends to meet customer requirements

TeleTech Iloilo

Customer Service Representative Iloilo City, Philippines May 2017 – Feb 2018

•Handled high-volume inbound customer service calls and performed outbound calls when needed to inform clients about promotions, service updates, and account-related opportunities.

•Recognized potential sales opportunities within the existing product range and applied effective upselling and cross-selling techniques to meet client needs.

•Consistently met and exceeded daily performance targets, including quality scores, call handling time, customer satisfaction, and team metrics.

•Identified customer issues, provided accurate resolutions, and escalated complex concerns to the appropriate department to ensure timely problem resolution.

•Utilized call center data and performance reports in Excel to identify trends and recommend process improvements, presenting findings and suggestions through Word documentation.

•Maintained a professional, customer-focused approach while delivering clear communication, active listening, and efficient service on every interaction.

EDUCATION

•University of San Agustin, Iloilo City, Philippines – Bachelor of Science in Information Technology April 2017

•Humber International Graduate School, Toronto, ON – Supply Chain Management Post Graduate Aug 2024

•Niagara College, Toronto, ON – International Business Management Post Graduate Dec 2023

CERTIFICATION

•Limited Licence - #006*******-LL Condominium Management Regulatory Authority of Ontario Jun 2025

•Investment Funds in Canada (ongoing) Jan 2026

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