Experienced Customer Service Sales Associate
Resume:
Jaclyn Harris
Cashier
*********@*******.***
** ***** + customer service
** ***** + sales
Personal Details
Highest Level of Education: Secondary School
Total years of experience: 5
Work Experience
Sales Representative
Marks Works Wearhouse-Smiths Falls, ON
May 2024 to Present
•
• Developed and maintained strong relationships with key clients, resulting in a XX% increase in repeat business
• Identified new market opportunities and successfully expanded customer base by XX%
• Implemented effective sales strategies that resulted in a XX% increase in overall revenue
• Participated in regular training sessions to enhance product knowledge and improve selling techniques
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Performed opening/closing duties including counting money in the register before/after shifts
• Implemented effective upselling techniques to increase sales of promotional items or add-ons
• Collaborated with the store management team to resolve pricing discrepancies or product returns
• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
• Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
• Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
Cashier/Customer Service
Giant Tiger-Smiths Falls, ON
November 2020 to October 2023
• Greet customers
• Directed customers to the product they were looking for
• Scan items
• Cash out customers with debit credit or cash
• Stalk and replenish shelves
• Worked at the customer service desk handling returns and exchanges
• Answered phones and directed them to the right departments
• Dealt with tobacco and lotto
Curtosey Asscociate
Walmart-Smiths Falls, ON
June 2019 to October 2020
1. Answer multiple phone lines.
2. Make pages and transfer calls the right department. 3. Take returns and exchanges for customer's
4. Close and count money on tills.
5. Deal with western union for customer's sending and receiving money transactions. Education
OSSD in Highschool
Father John Redmond-Etobicoke, ON
September 1995 to June 1999
Skills
• Marketing
• Multi-line Phone Systems
• Pricing
• POS
• Merchandising
• Front Desk
• Upselling
• Retail Sales
• Data Entry
• Customer Service (10+ years)
• industrial cleaner (3 years)
• Sales (10+ years)
• Kitchen Experience
• Cash Handling (10+ years)
• Cold Calling
• Caregiving
Certifications and Licenses
St. John Ambulance First Aid
May 2017 to Present
Bud Tender Certified
October 2021
Additional Information
• Experience in retail operations providing quality customer service; ensure the customers' needs are met
• Background working with customer driven enviroments
• Capacity to work under short deadlines without sacrificing customer service relations
• Dedicated to providing superior services as to ensure repeat business and satisfaction
• Enthusiastic personality; dedicated to making people feel valued; active listening and understanding
• Able to multi-task and prioritize goals efficiently within a fast-paced environment
• Valued as a team member who can work as part of a large group or independently
• Quick learner willing to take on new challenges and responsibilities; reliable and punctual
• Strive to maintain excellent product knowledge; proactive promotion of products
• knowledge in Microsoft, Word, Excelle, Cloud print, ect...
• able to answer multiple phone line with a professional phone manner
• stay calm under pressure
• can type over 45 words per min with 100% accuracy
• Educated in investments, mutual funds, RRSPS, ect
Contact this candidate