Guest Experience & VIP Hospitality Specialist

Whitney Farris

Atlanta, GA • 470-***-**** • *******.**********@*****.***

PROFESSIONAL PROFILE

Professional aviation and premium

passenger service specialist with experience

supporting airline operations, delivering

elevated travel experiences, and providing

courteous, discreet assistance to a diverse

clientele, including business and VIP

travelers. Recognized for professionalism,

exceptional service, strong time

management, attention to detail, and

maintaining high standards in fast-paced

environments.

CORE COMPETENCIES

• VIP & Executive Passenger Services

• Premium Guest Experience

• Passenger Relations

• Airline Operations

• FAA/TSA Safety Awareness

• Boarding & Check-In

• Baggage Services

• Conflict Resolution

• Professional Communication

• Team Collaboration

• Time Management

RECOGNITION

• Recognized by leadership for exceptional

customer service and professionalism.

• Commended for strong time management

and the ability to prioritize multiple

responsibilities.

• Delivered personalized service to business

and VIP travelers while maintaining

discretion.

EDUCATION

Kennesaw State University

Associate Degree

August 2015 - May 2017

Luella High School

High School Diploma

August 2011 - May 2015

PROFESSIONAL EXPERIENCE

VIP & Executive Passenger Services

Air France Atlanta, GA

March 2026 - Present

• Escort and assist high-profile, business, and VIP clientele throughout the airport journey.

• Coordinate check-in, boarding, baggage services, and special accommodations to ensure a seamless experience.

• Provide discreet, personalized service while anticipating passenger needs and resolving concerns professionally.

Ramp Agent

Spirit Airlines Atlanta, GA

June 2025 - May 2026

• Loaded and unloaded baggage and cargo while supporting aircraft turnarounds.

• Maintained safety standards and contributed to on-time departures. Customer Service Agent

Delta Air Lines Atlanta, GA

March 2023 - June 2025

• Delivered exceptional passenger service in a high-volume airport environment.

• Assisted with boarding, baggage services, flight information, and passenger support.

• Collaborated with flight crews and airport personnel to ensure smooth operations. Customer Service Representative

Amazon Logistics Atlanta, GA

January 2021 - March 2023

• Resolved customer concerns while maintaining excellent customer satisfaction. Customer Service Associate

Tory Burch (CoWorx Staffing) Atlanta, GA

June 2018 - January 2021

• Provided luxury customer service and professionally resolved escalated concerns.

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