Bookkeeper
Resume:
Renee Worden
***********@*****.***
Professional Summary
Dedicated and personable professional with over 25 years of experience in customer service, business management, and client relations across multiple states. Proven ability to build lasting customer relationships, manage over 1,000 client accounts, and deliver high-quality service solutions. Skilled in sales support, bookkeeping, and problem-solving with a strong focus on customer satisfaction and operational efficiency.
Core Skills
•Exceptional Customer Service & Client Relationship Management
•Sales Support & Account Retention
•QuickBooks ProAdvisor Certified Sage Microsoft Office Suite
•Accounts Payable & Receivable Payroll Bank Reconciliation
•Process Improvement & Workflow Optimization
•Conflict Resolution & Compassionate Communication
•Independent & Collaborative Team Player
•Strong Organizational & Time Management Skills
Professional Experience
Water Service — Owner / Operations & Customer Relations Manager
1992 – Present
•Co-own and manage a commercial and residential water filtration company servicing clients across California, Nevada, and Arizona.
•Oversee all customer accounts, ensuring exceptional service and timely resolution of inquiries or issues.
•Maintain long-term relationships with over 1,000 residential and commercial customers.
•Handle all billing, collections, and account reconciliation with professionalism and empathy.
•Negotiate with vendors and manage procurement to support customer and business needs.
•Identify and implement process improvements to enhance customer experience and efficiency.
Kathryn Alves, CPA — Bookkeeper
2020 – 2021, Clovis, CA
•Managed client financial records using QuickBooks and Sage accounting software.
•Completed payroll, bank, and credit card reconciliations with accuracy and attention to detail.
•Supported accountants and business owners with organized and timely financial documentation.
Tower Christian School — Educator / Independent Tutor
1997 – 2025
•Developed and delivered customized curriculum for grades K–12.
•Fostered strong student engagement through personalized instruction and communication.
•Mentored students in leadership, problem-solving, and interpersonal skills — strengthening their ability to communicate and succeed in diverse environments.
Education
Bookkeeping Certification — Clovis Adult Education, 1991
Published / Certified QuickBooks ProAdvisor — 10/2023
Additional Highlights
•Certified QuickBooks ProAdvisor
•Experienced in multi-state customer communication and service coordination
•Proven history of maintaining client trust and loyalty over decades of business operations
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